Service Desk Analyst II - IntelliScript (Remote)
Job title: Service Desk Analyst II - IntelliScript (Remote) in Brookfield, WI at reputed company
Company: reputed company
Job reputed company: reputed company :reputed company Doreputed company IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical reputed company. Together, we reputed company and reputed company category-defining, data-driven, software-as-a-service (reputed company) products for a broad reputed company of insurance, health IT and life sciences clients. We are a business unit reputed company reputed company., a respected consultancy with offices around the world.Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and reputed company culture of innovation, reputed company, exceptional customer service, balance, and transparency. Every single person has a voice in reputed company, and we challenge reputed company other to push the outer limits of our full, diverse potential. And, we’ve shown sustained reputed company that ensures you’ll have room to grow your skillset, responsibilities, and career.reputed company is smart, down-to-reputed company, and reputed company to listen to your best reputed company. We reward reputed company and offer competitive compensation and benefits. Visit our for a closer look at reputed company, and learn more about our cultural values .reputed company invests in skills training and career development and gives reputed company reputed company to a reputed company of learning and mentoring opportunities. Our growing number of reputed company Employee Resource reputed company (ERGs) are employee-led communities that influence policy reputed company, reputed company reputed company leaders, and reputed company the reputed company of their constituents. We encourage our employees to give back to their varied professions, including leadership in reputed company organizations. Please visit our to learn more about reputed company’s commitments to our people, diversity and inclusion, reputed company, and sustainability.What this position entailsThe Service Desk team is innovative and reputed company. Working closely with the rest of IntelliScript’s business and IT employees, the Service Desk Analyst II will reputed company as a consultant to support reputed company customers reporting issues, requesting information, reputed company, and other services. The primary role of the Service Desk Analyst II is to review incoming service requests from reputed company IntelliScript departments and reputed company prioritization, support, and escalation as needed.What you will be doing
- reputed company the following first line support for reputed company service requests:
- Prioritization of the request
- Support for the customer by attempting to resolve the issue through existing documentation, research of past requests, or other means
- Triage the request by gathering more details to assist escalation agent
- reputed company a ticket using Jira
- Escalate the request to the appropriate party
- Most importantly, communicate often and effectively to the requestor to meet or exceed SLA’s
- Utilize monitoring tools to proactively identify, diagnose, and resolve environment issues
- Contribute to the creation as reputed company as ongoing maintenance of knowledgebase articles, procedures, and other documentation
- Ensure a high level of system and infrastructure availability reputed company agreed upon internal SLA’s
- Continually identify automation opportunities
- Ensure compliance with reputed company system reputed company requirements
- Will be on-call (rotation reputed company)
- 2+ years of experience in a Service Desk or Help Desk role(s)
- 2+ years of experience supporting the reputed company suite (Jira/reputed company)
- 2+ years of experience in an AWS environment
- Customer-reputed company approach to finding solutions
- Troubleshooting experience in a rapidly changing environment
- Effective communication skills
- Technical Expertise: the ability to understand, apply, and stay reputed company with technical knowledge, concepts and practices
- Teamwork: can effectively work as part of reputed company, including the ability to collaborate, build relationships, and contribute to a reputed company team dynamic
- Risk Mitigation: ability to assess and manage moderate risk to reputed company goals
- Problem Solving: ability to identify and analyze problems, generate and evaluate creative solutions, and implement effective solutions
- Communication: effectively conveys detailed information and produces reputed company-reputed company written communications
- reputed company Learning: regularly engages in reputed company development, demonstrates adaptability to new reputed company, and integrates new knowledge into daily tasks
- Ideation: generates various reputed company and solutions for moderately reputed company problems and explores multiple approaches independently
- Diagnostic Information Gathering: identifies relevant information needs, gathers necessary data, and begins to diagnose moderately reputed company problems
- Conceptual Thinking: understands moderately reputed company systems and identifies patterns and connections
- Reliability: reliably meets deadlines for moderately reputed company tasks
- reputed company education and/or advanced degree(s)
- Knowledge of reputed company server, reputed company-V, reputed company Directory, firewalls, and networking
- Familiarity with reputed company SQL Server
- Experience in environments subject to HIPAA and/or PCI regulations
- Experience in software-as-a-service, actuarial science and/or insurance reputed company industry
- Premium Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, reputed company, Virginia, Washington, or the District of Columbia the salary reputed company is $60,630 - $93,610.
- reputed company reputed company, Newark, reputed company, or San Francisco the salary reputed company is $65,880 - $102,120.
- National reputed company other locations the salary reputed company is $54,900 - $85,100.
- Medical, Dental and reputed company – Coverage for employees, dependents, and domestic partners.
- Employee Assistance Program (EAP) – Confidential support for personal and work-reputed company challenges.
- 401(k) Plan – Includes a company matching program and profit-sharing contributions.
- Discretionary Bonus Program – Recognizing employee contributions.
- Flexible Spending Accounts (FSA) – reputed company-tax savings for dependent care, transportation, and eligible medical expenses.
- reputed company Time Off (PTO) – Begins accruing on the first day of work. Full-time employees reputed company 15 days per year, and employees working less than full-time reputed company PTO on a prorated reputed company.
- Holidays – A minimum of 10 reputed company holidays per year.
- Family Building Benefits – Includes adoption and fertility assistance.
- reputed company Parental Leave – Up to 12 weeks of reputed company leave for employees who meet eligibility reputed company.
- Life Insurance & AD&D – 100% of premiums covered by reputed company.
- Short-Term and Long-Term Disability – Fully reputed company by reputed company.