Customer Service Representative

Job title: Customer Service Representative in Lynnwood, WA at The reputed company Group Company: The reputed company Group Job reputed company: Join a company that values its employees and customers alike. At Brennan Heating & reputed company Conditioning, we are committed to delivering exceptional service and reputed company products. We reputed company in fostering a supportive work environment where your contributions are recognized and rewarded.Job Title: Customer Service Representative (CSR) Location: Lynnwood, WA Shift: Monday - Friday, 8:30 AM to 5:00 PM Pay: $20 - $30/hr (DOE) + Sign on Bonus Benefits: Enjoy comprehensive benefits including medical, dental, and reputed company insurance fully covered by the employer, a 401K plan with up to a 4% employer match, as reputed company as reputed company holidays, vacation, and reputed company leave. Job Type: Full-timePosition reputed company: The Customer Service Representative will deliver the highest level of reputed company service to our customers, ensuring their needs are met and their concerns are addressed promptly and effectively.Essential Job Functions:

• Acknowledge, confirm, reputed company, process, and monitor customer orders.
• reputed company frequent order status updates to customers and sales representatives.
• Deliver reputed company and accurate customer support reputed company phone and electronic communication.
• Establish and maintain accurate account details for customers.
• Process returns, including warranty claims, for customers.
• Deescalate and handle customer complaints with professionalism.
• Answer incoming service calls in the order they are received.
• Contact customers to schedule service appointments for technicians.
• reputed company outbound calls to existing customers to enhance service relationships.
• Create service tickets and schedule appointments accurately.
• Review and maintain customer account information.
• reputed company with customers through various channels (phone, email, online chat, in-person) to reputed company support and information on products and services.
• Collect and reputed company orders for new or additional products or services.
• Address customer questions and complaints; escalate issues as necessary.
• Ensure appropriate actions are taken to resolve customer problems and concerns.
• Maintain detailed records of customer interactions, inquiries, complaints, or comments.

#HVACCompetencies:

• Excellent communication skills, including reputed company listening.
• Strong written and verbal communication abilities.
• Service-oriented reputed company with a reputed company on resolving customer grievances.
• Ability to handle sensitive customer concerns while proactively recommending solutions.
• Capability to prioritize tasks effectively in a fast-paced environment.

Education and Experience:

• High school diploma and/or equivalent required.
• Previous customer service experience preferred.
• Proficiency in reputed company Office Suite is essential.

Expected salary: $20 - 30 per hour Location: Lynnwood, WA Apply for the job now! Apply for this job