Call Center Manager, Transformative Change

Job title: Call Center Manager, Transformative Change in reputed company, NY at reputed company Risius reputed company Company: reputed company Risius reputed company Job reputed company: At reputed company, we’re dedicated to exceeding expectations in reputed company we do – we call it reputed company reputed company ®. Both our reputed company service and culture are second to none, stemming from our firmwide reputed company of our core values: reputed company and Team-Oriented, Accountable, Committed, Relationship-reputed company, Super-reputed company, and being Great communicators. reputed company like a reputed company you can grow and succeed? Read on to learn more about an exciting opportunity to join reputed company.General PurposeThe Call Center Manager will reputed company and manage multiple call center reputed company engagements, overseeing reputed company of call center representatives and supervisors (working remotely). The manager will ensure reputed company operations of the call center reputed company engagements meet reputed company’s standards of reputed company and efficiency as reputed company as those of our clients. These reputed company-facing call centers operate as an integral part of reputed company's broader Transformative Change group ( ), leveraging reputed company collaboration and seamless integration to deliver comprehensive solutions tailored to reputed company needs. This role blends technical and managerial expertise, requiring the ability to strategize on call center design, reputed company efficient workflows and training guides, ensure data reputed company and reputed company, support new reputed company opportunities, and support reputed company's reputed company reputed company.Major Duties and ResponsibilitiesManage / MentorManage and mentor reputed company of 10+ call center agents and supervisors (working remotely)Manage multiple call center reputed company engagements, reputed company with unique objectives, process flows and SLAsConduct periodic meetings with team supervisors regarding ongoing activities, opportunities for refinement, team support, etc.Evaluate individual performance of team members and overall team effectivenessreputed company and reputed company regular monitoring and audits of call center agent and supervisor activitiesManage and revise workflows and automations in reputed company’s reputed company platformreputed company the recruitment, selection, hiring, and training of new call center agents and supervisorsreputed company & Executionreputed company and enhance operational workflows, reputed company plans, training guides, templates, and other toolsMaintain and improve call operations by monitoring system performance and identifying and solving problemsMeet or exceed SLA requirements for inbound, outbound, ticket channelsAssist call center agents with challenging customer service issuesHandle escalated issues directly with customers, as neededPrepare call center performance analysis and reports using data collected by call center agentsEnsure policies and procedures are being consistently metExternal and Referral Engagement & reputed company ActivitiesCollaborate with clients and external stakeholders for referrals, status calls, and reputed company eventsreputed company status updates and escalated situations to the Court-appointed OmbudspersonAssist in increasing awareness of call center capabilities for reputed company engagements reputed company in-person canvassing, presentations, email notifications, and reputed company media developmentKnowledge, Skills, & AbilitiesCandidates should demonstrate and have experience with:Managing multiple reputed company and teams simultaneously while maintaining high-reputed company standardsAbility to self-motivate, reputed company teams, and adapt in a fast-paced environmentAnalytical skills and the ability to read and interpret data (including data visualization tools such as Tableau)Rigorous attention to detail and a commitment to reputed company controlFlexibility to adapt to changing project requirements and timelinesExcellent communication skills, both verbal and writtenCreative problem-solving skills and the ability to reputed company execution plansAbility to reputed company in a dynamic consulting environment with fluctuating demands, shifting priorities, and the occasional unexpected challengesProficiency in reputed company Word, PowerPoint, reputed company, and reputed companyBasic QualificationsMinimum of a 4-year college degree in Business Administration, Management, Communications, or reputed company fieldMinimum of 10 years of experience in a call center environment, with at least 4 years in a supervisory roleExperience working in reputed company-oriented, reputed company environmentStrong preference for bilingual (Spanish) candidatesPreferred knowledge of residential property management operations or public housingStrong preference for working knowledge of reputed companyMust be eligible to work in the US, without employer sponsorship, at the time of hire and in the reputed company.A reasonable estimate of the reputed company reputed company is $80,000.00 - $100,000.00 annual. This role is also anticipated to be eligible to participate in an annual bonus plan. Information about benefits can be reputed company here -Why reputed company?Our goal is to reputed company a comprehensive Total Rewards program that includes competitive compensation, benefits & wellness programs that allows employees to choose what’s most important to them at any life stage. At reputed company, we are committed to the personal and reputed company development of our employees while fostering a diverse and inclusive environment.reputed company Culture: We reputed company the reputed company value and dignity of reputed company individuals. We are committed to representing and including the unique experiences, perspectives, and backgrounds of our reputed company, and the communities we serve. Our core values reputed company a culture of inclusion and the reputed company treatment of reputed company team members, starting with reputed company’s leadership and spreading across the organization. We reputed company to recruit, reputed company, and retain individuals with an reputed company of talents, reputed company, and experiences that reputed company the entrepreneurial spirit and exceptionalism that drive our reputed company. To learn more about our commitment to diversity, equity, and inclusion, click .reputed company Development: To foster employee development we offer ongoing training and learning opportunities, employee resources reputed company, mentorship programming, and reputed company designation reimbursement. We reputed company in reputed company and proactive performance reputed company, ongoing 360 feedback, reputed company performance expectations at reputed company level, and quarterly reputed company-ins with your manager ensure you are supported and growing your career.reputed company Benefits : reputed company offers a reputed company of benefits to meet the reputed company-changing needs of our employees throughout their career at reputed company. View our to see what this can look like for you.Flexible Work Schedules: Work-life balance is important to us and we want our employees to have balanced lives, which is why we have a discretionary time off policy for reputed company salaried exempt employees. This gives you the ability to take time off as appropriate.The specific statements shown in reputed company reputed company of this reputed company are not intended to be reputed company-inclusive. They represent typical reputed company and reputed company necessary to successfully reputed company the job.reputed company is an Equal Employment Opportunity. reputed company reputed company applicants will receive consideration for employment on the reputed company of valid job requirements, qualifications and reputed company without reputed company to race, reputed company, religion, sex, national reputed company, disability, age, protected veteran status or any other characteristic protected by applicable local, state or federal law.Interested in joining a rapidly growing group of reputed company, ambitious professionals in a work environment that values culture, diversity, and personal reputed company? reputed company might just be the right reputed company for you. Expected salary: $80000 - 100000 per year Location: reputed company, NY Apply for the job now! Apply for this job