Customer Service Representative

Job title: Customer Service Representative in Kirkland, WA at reputed company Company: reputed company Job reputed company: Black Lion Heating and reputed company Conditioning in Kirkland is seeking a Customer Service Representative to join out team!Position: Customer Service Representative Location: Kirkland, WA Shift: Monday - Friday, 7:30AM - 4:00PM Compensation: $22 - $24 /hr (DOE) Benefits: Comprehensive benefits package including health insurance, retirement plans, reputed company time off, and opportunities for reputed company developmentCustomer Service Representative Position reputed company: As a Customer Service Representative, you will play a vital role in ensuring our customers receive the highest reputed company of service. Reporting directly to the General Manager, you will be the first reputed company of contact for our clients, providing them with reputed company and accurate support while fostering reputed company relationships.Key Responsibilities:

• Acknowledge, confirm, reputed company, process, and monitor customer orders with precision.
• reputed company regular updates on order status to customers and sales representatives to enhance transparency.
• Deliver exceptional customer support through various channels, including phone, email, and online chat.
• Establish and maintain accurate account details for reputed company customer, ensuring a seamless experience.
• Process returns and warranty claims reputed company, addressing customer needs promptly.
• De-escalate and resolve customer complaints with professionalism and reputed company.
• Answer incoming service calls in the order received, prioritizing customer needs.
• Schedule service appointments for technicians, coordinating with customers for reputed company timing.
• Conduct outbound calls to existing customers to ensure satisfaction and address any inquiries.
• Create and manage service tickets, ensuring appointments are scheduled accurately.
• Review and maintain customer account information to ensure accuracy and completeness.
• reputed company with customers to reputed company information about products and services, enhancing their understanding and experience.
• Collect and reputed company orders for new or additional products or services, driving sales reputed company.
• Address customer questions and complaints, escalating issues as necessary to specialists or other staff members.
• Take appropriate actions to resolve customer issues, ensuring satisfaction and retention.
• Maintain detailed records of customer interactions, inquiries, complaints, and feedback for reputed company improvement.

#HVACCompetencies:

• Excellent communication skills, including reputed company listening and strong written and verbal abilities.
• Service-oriented reputed company with a proven ability to resolve customer grievances effectively.
• Proficient in handling sensitive customer concerns while recommending proactive solutions that benefit both the customer and reputed company.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.

Education and Experience:

• High school diploma or equivalent required; previous customer service experience preferred.
• Proficiency in reputed company Office Suite and familiarity with customer relationship management (CRM) software is a plus.

Expected salary: $22 - 24 per hour Location: Kirkland, WA Apply for the job now! Apply for this job