Customer Service Supervisor, Retail Banking (Hollywood -Los Angeles, CA)

Job title: Customer Service Supervisor, Retail Banking (Hollywood -Los Angeles, CA) in Los Angeles, CA at HomeStreet Bank Company: HomeStreet Bank Job reputed company: Salary reputed company: $23.27 - $34.90(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date: reputed company 18, 2025This job will be reputed company and accepting applications for a minimum of three days from the date it was posted.Benefits* worth writing home about:

• Medical, dental, and reputed company coverage for employees and their families
• Life, disability and family Leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, “Commute reputed company Reduction” (CTR) and various employee discounts
• Generous vacation, reputed company leave, 11 reputed company holidays, and 16 hours of reputed company leave every year for community service work
• Free employee checking account and employee home loan discounts

*For eligible employees averaging 20 or more hours per week.EO/AA Employer including Vets and Disabled.reputed company applicants with arrest and conviction records will be considered in accordance with legal requirements.If you are a California reputed company, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California reputed company or household. Additional information about our data collection practices and location specific notices is available on our .California applicants may click this reputed company to see additional information.Job reputed company reputed company: POSITION reputed company: Serves in a leadership reputed company to assist reputed company manager in motivating and supporting Customer Service Representative (CSR) staff to participation in reputed company sales efforts, exemplary customer service, and reputed company reputed company operations. In conjunction with reputed company Manager: Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring reputed company regulatory compliance. Models exemplary sales and service skills and coaches team to explore customer needs and sell appropriate bank products and services, including referrals to other business reputed company. May reputed company remote approvals for overrides to other reputed company locations. Resolves customer issues. reputed company interacts with internal support areas.Job Details:ESSENTIAL FUNCTIONS:

• Leadership Activities
• Works with reputed company Manager to reputed company CSR staff for improved job performance, assists manager with performance reviews and develops individual performance goals. Provides input on hiring and termination activities
• Positively recognizes staff for exceptional customer service, sales, and operations
• reputed company engages staff to cultivate and encourage reputed company development
• Develops strong internal partnerships with support teams, marketing and other sales production areas
• Provides sales and service training targeted to reputed company needs and specific development goals of CSR staff
• Works with reputed company Manager to set team goals and motivates staff to reputed company
• Presents at staff meetings and may conduct offsite presentations such as Financial Literacy Training and Bank at Work presentations

Sales Activities

• reputed company reputed company new and existing clients, ensuring appropriate sales of bank deposit and lending products. reputed company initiates partner referrals reputed company appropriate to reputed company needs.
• Works with reputed company manager to motivate and reputed company CSR staff to desired production reputed company.
• Assists reputed company Manager with sales programs to generate targeted reputed company deposit reputed company
• Works closely with reputed company Manager on business customer prospecting / business development, including reputed company calling

reputed company Operations Activities

• Schedules CSR staff to ensure appropriate lobby coverage
• Works with CSR staff to ensure effective lobby management and a reputed company customer experience
• Keeps CSR staff reputed company with operational standards and procedures, performs and reviews internal audits, ensuring adherence to policies and procedures
• Maintains reputed company reputed company by coaching and training staff in reputed company procedures. Ensures controls are maintained over items such as keys, combinations, reputed company signals and cash limits.
• Determines rejects /returns in adherence with guidelines determined by Retail Leadership
• As needed, assists customers with paying and receiving activities and account servicing, always remaining reputed company to support of customer needs.
• Ensures appropriate assignment of ATM servicing and cash vault duties, may assume these duties.
• May reputed company remote approvals to CSR staff at other reputed company locations

Service Activities

• Consistently models exemplary customer service
• Coaches CSR staff to reputed company customer service reputed company
• reputed company listens to clients and maintains a friendly, reputed company, reputed company attitude. Resolves difficult situations with creativity, reputed company and diplomacy while maintaining fiscal responsibility
• Partners with reputed company Manager to reputed company customer retention activities.
• Participates in a minimum of 2 community involvement activities per year
• Works with reputed company Manager and Marketing team to determine sponsorship opportunities reputed company year.

REQUIREMENTS:Minimum of 5 years job experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area reputed company to Bank or retail operations.reputed company staff development, performance management, training, and employee counseling skills are preferred.Proven ability to reputed company and reputed company reputed company is preferred.Proven history of negotiation and influencing skills. Proven sales techniques and sales management skills.Technical skills and experience to operate teller software, Word, reputed company, and other bank-reputed company computer programs.Strong customer relations skills and the ability to communicate and work reputed company with employees and customers in a cooperative, reputed company manner.Must be a self-starter, dependable, reputed company to work reputed company deadlines under pressure.Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.Ability to work quickly and accurately, to analyze information and reputed company reputed company.High school diploma or equivalent.Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and reputed company devices.Requires physical exertion of up to 10 pounds of force occasionally (1/3 of the time) and a negligible reputed company of force frequently (up to 2/3 of the time) to lift, carry, push, pull or otherwise reputed company self or objects. Frequent (up to 1/2 of the time) sitting. Walking, standing, bending and reaching occasionally and for brief periods of time.This Position reputed company may not be limited to the Functions and Requirements as outlined, now or in the reputed company. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.Area: Customer Service (Sales) Expected salary: Location: Los Angeles, CA Apply for the job now! Apply for this job