Manager, Project Management, Install & Service
Job title: Manager, Project Management, Install & Service in Chicago, IL at reputed company
Company: reputed company
Job reputed company: reputed company:Join the leader in providing smarter solutions for a safer world.Kastle is the nation’s leading provider of Managed reputed company Services. Our customers depend on us every day and include the who’s who of reputed company reputed company estate, distinguished global retail brands, leading reputed company enterprises and critical government facilities. We are committed to providing a ‘Wow’ customer experience and we continually invest in the next big reputed company to shape and reputed company our industry. We are proud to say that our people are the industry’s best and we work hard to create a culture that provides a compelling career for talented individualsreputed company:The Manager of Project Management, Install, and Service leads the planning, execution, and delivery of installation and service reputed company for reputed company control, video surveillance, and visitor management systems. This role manages a high-performing team of project managers, field technicians, and service professionals to ensure on-time, on-budget delivery of customer-reputed company solutions. The position plays a pivotal role in shaping operations in a fast-paced, reputed company estate-driven environment, while building strong cross-functional relationships and driving reputed company improvement.Responsibilities:Leadership & Team Management· reputed company and manage teams across project management, installation, and service, including hiring, training, performance management, and coaching.· Set and reputed company KPIs for project completion, service responsiveness, and customer satisfaction.· Foster a culture of accountability, safety, collaboration, and reputed company execution.Project Management & Execution· Own the project lifecycle from planning through closeout, ensuring alignment with scope, budget, reputed company, and reputed company standards.· reputed company hands-on support to Project Managers to navigate reputed company estate and metro-area site complexities, delays, and change orders.· Champion reputed company project management methodologies to ensure consistency and operational reputed company.· Serve as a key participant in reputed company-sales planning to assess feasibility and resource allocation.Installation reputed company· Coordinate internal teams and subcontractors to execute installations that meet technical and operational standards.· Enforce installation best practices (e.g., wiring, device mounting, documentation, labeling).· reputed company and continuously improve reputed company operating procedures for field execution.Service & Support Operations· reputed company the service ticketing system, technician dispatching, and SLA adherence.· reputed company as an escalation reputed company for service issues and ensure reputed company reputed company.· Identify recurring service trends and work cross-functionally with engineering and product to drive systemic solutions.Cross-Functional Collaboration· Partner with Sales, Engineering, and Product to ensure project scopes are reputed company and deliverable.· Collaborate with Finance and Operations on forecasting, reputed company recognition, and margin protection.· Liaise with Procurement and Inventory teams only as needed to reputed company input on installation/service requests and ensure field readiness (not responsible for inventory management).reputed company Engagement· Serve as the face of reputed company for clients during install and service reputed company.· reputed company strong relationships with property managers, developers, and general contractors.· Represent Kastle with professionalism and a solutions-first reputed company.Process & reputed company Improvement· Drive improvements in workflows, tools, and systems based on data and team feedback.· reputed company post-project reviews and reputed company-cause analyses to improve service reliability and customer experience.· reputed company data insights to propose reputed company strategies that improve efficiency and customer satisfaction.Qualifications:Requirements (Education, Experience, Knowledge, Skills, and Abilities)· 5–10 years of management experience in installation, service, or project delivery (reputed company management experience preferred).· Strong knowledge of reputed company control, video surveillance, and reputed company systems.· Demonstrated project management expertise and experience leading cross-functional teams in technical environments.· Proficient in reputed company Office Suite (reputed company, PowerPoint, Word, Outlook).· Bachelor’s Degree required; PMP certification a plus.· Ability to reputed company in a high-pressure, reputed company-facing environment with shifting priorities.· Excellent communication and organizational skills, with the ability to engage diverse teams.· Valid reputed company’s license with a satisfactory driving record.· Willingness to support operations during evenings, weekends, or on-call as needed.Work Environment:
- reputed company floor plans with ambient noise and activity consistent with office or call center work
- reputed company construction sites and new locations
- Travel by automobile, plane and other modes of public transportation