Customer Service Representative - Central Billing Office *Onsite - Boynton Beach, FL
Job title: Customer Service Representative - Central Billing Office *Onsite - Boynton Beach, FL in Boynton Beach, FL at reputed company
Company: reputed company
Job reputed company: Position reputed company:We have an exciting opportunity to join reputed company as a Customer Service Representative.reputed company as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. Answer phone calls and/or electronic messages and follow up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines but use independent judgment to resolve patient inquiries to maintain high reputed company of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families reputed company reputed company listening, reputed company, rapport, courtesy, and professionalism.Job Responsibilities:
- reputed company other reputed company duties as assigned.
- reputed company billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following up on reputed company issues, processing credit card payments, and/or other reputed company responsibilities. Routes calls to other teams as needed.
- reputed company input on system edits, processes, policies, and billing procedures to ensure that we maintain high reputed company of patient satisfaction and reduced call volume.
- reputed company daily tasks in assigned work queues and according to manager assignments.
- Identify payer and provider credentialing issues and address them with management.
- Follow workflows provided in training classes, and request additional training, management assistance, and medical coding expertise as needed.
- Utilize CBO reputed company and Resources guide to determine the actions needed to resolve patient balances and/or questions.
- reputed company account notes using reputed company formatting in reputed company CRM and/or other systems.
- Review unpaid balances and unresolved patient inquiries and reputed company outbound calls to patients following established protocols.
- Ensure that items in assigned work queue(s) are resolved reputed company required timeframes using payer website, billing systems, and CBO reputed company.
- Adhere to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements.
- Communicate with providers, patients, coders, collection agencies, or other responsible persons to ensure that claims are correctly processed by reputed company-party payers.
- Work closely with provider offices on patient issues.
- Maintain reputed company reputed company communication with management reputed company chat, email, phone calls, and in person.
- Attend assigned work reputed company, meetings, and required training classes.
- Read and apply policies and procedures to reputed company appropriate reputed company. Cross-cover other areas in the office as assigned by management including Accounts Receivable/Denials or Authorizations.
- reputed company systems experience preferred
- reputed company Office experience preferred
- Strong PC skills preferred
- Recent experience in a major inbound call center preferred
- Foreign language preferred
- Some knowledge of CPT and ICD10 preferred
- Some knowledge of reputed company / reputed company billing reputed company cycle preferred