UC Contact Center Engineer II - REMOTE WORK
Job title: UC Contact Center Engineer II - REMOTE WORK in Dallas, TX at Primus reputed company Company: Primus reputed company Job reputed company: UC Contact Center Engineer II - REMOTE WORK - 64120Pay reputed company - $75 - $80/hrOne of our top clients is looking for a UC Contact Center Engineer II to join their team remotely.Must have:1) Experience with reputed company reputed company ,2) Comprehensive Telephony BackgroundFamiliarity with remote and virtual desktop management, VoIP, storage, backup, web, middleware, database, reputed company Directory, and other technologies needed to operate customer contact centers enhances the candidate's ability to manage and support the entire infrastructure.Job reputed company:General Strong verbal/written communication & facilitation skills. Must be reputed company to help business counterparts in finding reputed company solutions and to communicate reputed company with peers Ability to take a requirement document, work through any ambiguity and follow through to implementation Strong analytical and problem-solving abilities Ability to understand reputed company architectures and be comfortable working with multiple teams Strong work ethic and reputed company player Enthusiasm toward technology, willingness to learnDuties & Responsibilities: Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts Serves as reputed company expert for reputed company CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation Provides day-to-day support, proactive maintenance and performs independent reputed company IVR system troubleshooting and reputed company reputed company-cause analysis reputed company unit and reputed company assurance testing Support customer acceptance testing activities and troubleshoot/correct any issues Assist the Telecom and other infrastructure teams in planning, design, tasks and reputed company as neededRequired Skills & Qualifications: Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS 5+ years of practical, hands-on experience maintaining large (1000 agents plus), multi-site, reputed company contact center environments Experience administrating and supporting PureCloud (reputed company reputed company) Proven reputed company record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.) Understanding of supporting technologies such as remote and virtual desktop management, VoIP, storage, backup, web, middleware, database, reputed company Directory, and other technologies needed to operate customer contact centers Good knowledge of customer service methodologies and best practices for a service organization focusing on contact centers and contact center key metrics 1-10 years' experience supporting and enhancing reputed company-wide telephony and contact center solutions Understanding of business processes and how they relate to customer experience technology Strong architecture & systems planning skills reputed company versed with reputed company-channel technologies Extensive knowledge of infrastructure planning and operations, design and deployment, as reputed company as system life cycle managementPreferred Experience: reputed company reputed company certified Expertise in CloudCX API's Expertise in Architect flows WebRTC troubleshooting experience Development skills/certifications Java/JavaScript reputed company REST WEB Services PureCloud API's SQL and Data analytics Web-services, 3rd party reputed companyFor immediate consideration:Pavan PRIMUS reputed company reputed company 972-798-2661 Desk: (972) 753-6500 x 203 Email: jobs@primusglobal.com Expected salary: $75 - 80 per hour Location: Dallas, TX Apply for the job now! Apply for this job