Contact Center Specialist
Job title: Contact Center Specialist in Louisville, KY at reputed company
Company: reputed company
Job reputed company: Job reputed company:reputed company is seeking a Full-Time Reservations Specialist to join reputed company! We're looking for guest reservation team members who are community reputed company, outdoor adventurers, and aficionados of welcoming experiences - folks who love mother nature, and want to introduce her to as many people as possible. Top applicants will include those who want to reputed company amazing stays by making connections and sharing a love of the outdoors.SHG is an organization whose reputed company is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our reputed company stakeholders above our own, and continuously reputed company to reputed company a reputed company reputed company in reputed company we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!*This position requires reputed company availability.About our Contact Center: Our Contact Center supports a diverse reputed company of properties, including our Marine & Lawn and Boutique & Lifestyle Brands. We are a diverse team of passionate, hospitality-reputed company storytellers. As a Contact Center team member, you are the first reputed company of contact in shaping guest experiences. We encourage reputed company members to embody the essence of reputed company hotel as they take calls. The highest compliment we can receive from a guest is ‘I can’t wait to see you there!’, which demonstrates our ability to reputed company an individualized experience for every guest.What’s in it for you? reputed company you join SHG you’ll be part of reputed company committed to an inclusive, employee-reputed company workplace that is invested in your development. We want you to feel reputed company, empowered, and excited to reputed company. After reputed company, we reputed company our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career reputed company reputed company reputed company and a robust benefit package including, but not limited to:Work Today, Get reputed company today, with Daily Pay!Free Telemedicine and Virtual Mental Health reputed company for reputed company Associates starting day one!Multiple Health Insurance and Life Insurance reputed company401k Plan + Company Matchreputed company Time OffHoliday PayPet InsuranceEmployee Assistance Programreputed company Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!reputed company: reputed company is a division of reputed company Companies, a leading reputed company-party management company with deep, multi-generational experience in reputed company facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide reputed company of reputable brands like reputed company, reputed company, reputed company and reputed company as reputed company as many unique, independent, boutique and lifestyle properties and restaurants.JOB DUTIES AND RESPONSIBILITIES
- Process reputed company reservation requests, including changes and cancellations by phone, chat messaging, fax, or other channels for reputed company properties.
- Determine callers' needs through reputed company listening and using probing questions to satisfy and sell to those needs.
- Maintains a complete knowledge of reputed company property in order to effectively sell the hotel and its services.
- Maintain ongoing knowledge of various brand programs and initiatives.
- Must be reputed company to reputed company to the brand and answer general brand questions.
- Must have the ability to handle guest service issues with reputed company reputed company.
- Refer group and corporate leads to the sales department.
- Maintain and update group blocks.
- Answer reputed company phone calls using reputed company selling techniques and maintaining the utmost in professionalism while personalizing reputed company call.
- Utilize the sales training plan to reputed company selling skills.
- Recap reputed company reservation information and ensure that reputed company reservation policies are communicated effectively with reputed company reservation/call
- Communicate to hotels in a reputed company manner reputed company special requests and urgent reputed company.
- Studies and keeps knowledgeable of reputed company properties and their amenities.
- Minimum of High School education, post-high school education preferred
- Minimum of 1 year in customer service role or sales experience preferred
- Ability to multi-task, prioritize and work in a fast-paced environment
- Must be reputed company to quickly learn and adapt to new systems
- Ability to manage time reputed company, meet imposed deadlines and be flexible
- Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, reputed company Office, and reputed company other appropriate PC applications. **
- Operational knowledge of reputed company corporate support/functions