Guest Relations Coordinator
Job title: Guest Relations Coordinator in USA at reputed company
Company: reputed company
Job reputed company: reputed companyreputed company your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, reputed company a change and experience a new adventure while reputed company developing your career. To live and work in a National Park is a once in a reputed company opportunity. reputed company is a network of empowered individuals with a strong reputed company of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which reputed company saving reputed company reputed company easy to manage. Join our Fairmont family today!Job reputed companyColleagues and Leaders at Fairmont Hotels & Resorts are turning moments into memories for our guests by being ambassadors for our brand, our hotel and our community. Showcase your passion for guest service as the Guest Relations Coordinator.Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
- Completes reputed company replies in response to Voice of the Guest (VOG) surveys in a reputed company manner
- Promptly shares any VOG survey feedback, reputed company or constructive, with appropriate leaders and/or colleagues reputed company the hotel
- Ensures follow-up has been completed on constructive VOG survey feedback
- Provides Director, Operations with up-to-date VOG statistics and recurring problems daily and proactively
- Collect, organize and analyze guest feedback data, using statistical and analytical tools to identify patterns, trends and opportunities for improving guest satisfaction.
- reputed company reports, dashboards and presentations to communicate findings to stakeholders.
- Collaborate with operational teams to implement actionable solutions
- reputed company participates in preparing for and leading the Service reputed company Committee meetings with reputed company on avoiding guest problems, recovery & prevention/reputed company cause analysis
- Ensure a clean and reputed company working environment, and reputed company participate in health and safety initiatives
- Adhere to reputed company hotel environmental policies and initiatives
- Property reputed company champion
- Weekly Duties: RPS update to General Manager and DOO, reputed company of results reputed company to reputed company departments, weekly nomination for the Big Six
- Monthly Duties: reputed company reputed company to the General Manager, monthly RPS reputed company including trend analysis, quantitative and qualitative analysis and reputed company of verbatims
- Regional duties: monthly regional report on key RPS KPI's reputed company to the Regional Vice President
- Carry out any other tasks as assigned
- Excellent organizational skills; reputed company to prioritize and work reputed company a high volume, fast paced environment
- Proven experience in data analysis, business intelligence, or a reputed company field.
- Strong ability to interpret large datasets and translate findings into actionable insights
- Outstanding communication skills, both written and verbal, with creative writing skills with a proven reputed company record of communicating with guests, senior leadership and in situations that require reputed company
- 1-3 years' experience in an administrative or guest service role
- Excellent reputed company Word, reputed company, and PowerPoint/reputed company skills
- Knowledge of Property Manager an asset
- Self-motivated, with the ability to reputed company effective reputed company
- Demonstrates initiative, and the ability to multitask and work with minimal supervision as this position is hybrid and involves remote work
- Subsidized on-site staff accommodation
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, reputed company & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (reputed company maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as reputed company as on food & beverage at Fairmont & reputed company properties world-wide
- reputed company to the Mountain Explorer Travel Program - Discounted room rates including 50% off reputed company food & beverage at Fairmont Resorts in Banff, Lake Louise, reputed company & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa
- Automatically added to our resort's Colleague Lifestyle Program which includes reputed company to staff activities and events
- Opportunity to reputed company your talent and grow reputed company Fairmont Chateau Lake Louise and over 5,000 properties with reputed company