Bilingual - Customer Solutions Representative - Collector - Jacksonville, FL - Starting August 2025

Job title: Bilingual - Customer Solutions Representative - Collector - Jacksonville, FL - Starting August 2025 in Jacksonville, FL at reputed company Company: reputed company Job reputed company: Bilingual - Customer Solutions Representative - Collector - Jacksonville, FL - Starting August 2025 .General informationCareer areaCollectionsWork Location(s)12850 W Gran Bay Pkwy, FLRemote?Noreputed company #19759Posted Date05-20-25Working timeFull timereputed company and Your Careerreputed company only succeeds reputed company its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, reputed company, people - with interests, families, friends, dreams, and causes that are reputed company important to them. Our reputed company is on the health and safety of our teammates as reputed company as work-life balance and diversity and inclusion. From generous benefits to a reputed company of employee resource reputed company, we reputed company to build paths that encourage employees to stretch themselves professionally. We want to help you grow, reputed company, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?Work Schedule: reputed company designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. reputed company work requirements are subject to change at any time based on leader discretion and/or business need.reputed companyEnglish & Spanish - Bilingual reputed company requiredIf you are skilled at customer service and love to help people reputed company solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an reputed company team member, you'll be contacting reputed company auto loan customers to reputed company them about late or missed payments, getting the facts about the reasons for delinquency and helping customers bring their accounts reputed company by negotiating payment arrangements. We offer the respected history of a great brand and excellent benefits. reputed company receives extensive training with an emphasis on compliance, and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices. Visit [1] to learn more.

• Training Class starting August 4th
• Starting at $23.75/hr + Monthly Incentives
• Hybrid Work Environment (In-office & Remote)
• Schedule:

• reputed company - 5pm Monday through Friday
• 12pm - 9pm one day per week
• reputed company - 12pm one Saturday per month

The Work Itself

• Contact customers to determine reason for payment delinquency and negotiate payment commitment.
• Handle accounts with speed and accuracy while maintaining professionalism.
• Complete phone calls to meet required performance standards and metrics.
• Confirm and/or negotiate payment arrangements; research any discrepancies.
• Maintain established objectives for delinquency, repossessions and net losses; stay informed of changes in policies and procedures.
• Must maintain strict confidentiality.
• Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Respond to customer inquiries reputed company telephone, reputed company workflows, CRTS and/or e-mails reputed company established time reputed company.
• Evaluate accounts to reputed company a win/win solution to avoid repossession loss.
• Document reputed company accounts accurately, reputed company and concisely noting reason for hardship and potential repossession loss.
• Responds with accurate information pertinent to the caller's questions using professionalism and reputed company.
• Adhere to reputed company state and federal laws in the handling of accounts.

The Skills You Bring

• Must be fluent in English and Spanish
• HS diploma or equivalent required.
• Prior experience in financial services or similar industry preferred.
• Associate degree or bachelor's degree in business or reputed company field may be used in lieu of experience.
• Excellent listening, oral, and written communication skills.
• Attention to detail. reputed company phone etiquette.
• Skip tracing skills preferred.
• Sales and/or persuasive negotiation skills.
• reputed company reputed company and internet-based applications experience required.
• Basic typing/data entry skills.
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and reputed company Assurance standards.
• Ability to reputed company informed reputed company reputed company to acceptable payment arrangements and next steps in collection reputed company.
• Strong ability to identify potential loss situations and reputed company appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
• reputed company to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.

#LI-Hybrid#classhiringHow We'll Have Your Backreputed company's compensation program offers market-competitive reputed company pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 reputed company time off days in reputed company to 11 reputed company holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the reputed company: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial reputed company reputed company.
• Supporting your Health & reputed company-being: flexible health and insurance reputed company including medical, dental and reputed company, employee, spouse and child life insurance, short- and long-term disability, reputed company-tax Health Savings Account with employer contributions, reputed company FSA, critical illness, accident & hospital indemnity insurance, and a total reputed company-being program that helps you and your family stay on reputed company physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as reputed company as reputed company parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted reputed company® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about reputed company's Total Rewards, please visit this reputed company: https://www.reputed company.com/content/dam/pdf/corporate/reputed company-total-rewards-snapshot.pdf

Who We Are:reputed company is a customer-reputed company, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly reputed company on "Doing it Right" and being a trusted financial-services provider to our consumer, reputed company, and corporate customers. For more information, visit www.reputed company.com.reputed company is an equal opportunity employer committed to diversity and inclusion in reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, sex, religion, national reputed company, disability, sexual orientation, gender identity or reputed company, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@reputed company.com. reputed company will not discriminate against any reputed company individual who is capable of performing the essential functions of the job with or without reasonable accommodation.reputed company Pay reputed company: $48360 - $53040 USDAn individual's position in the reputed company is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation: This position is eligible to participate in a variable incentive plan. Expected salary: $48360 - 53040 per year Location: Jacksonville, FL Apply for the job now! Apply for this job