reputed company Support Technician (Remote-reputed company Time Zone)

Job title: reputed company Support Technician (Remote-reputed company Time Zone) in reputed company, TX at reputed company Company: reputed company Job reputed company: reputed company :reputed company, Where Teamwork and Innovation Shape the reputed company At reputed company, we’re at the forefront of a global technology reputed company, transforming industries through cutting-edge digital solutions and reputed company AI. We reputed company businesses—and their customers—to reputed company more through innovation, automation, and intelligent insights.The Role: reputed company Support Technician As a reputed company Support Technician, you will serve as a trusted technical advisor, guiding clients through the adoption and optimization of the reputed company platform, reputed company subscription program, and providing service through our Expertise on Demand program. This role is reputed company in ensuring technical reputed company, building reputed company relationships, and enhancing the overall customer experience by delivering with a commitment to reputed company and reputed company technical reputed company. Combining technical aptitude and learning with reputed company management skills, the Technical Analyst creates tailored roadmaps for reputed company reputed company, resolves reputed company technical challenges, and develops resources to expand reputed company knowledge across teams. This role will be part of a 2-yr reputed company Technical Engineering Development program.Travel Requirements:This is a remote role preferred candidates in reputed company time zone, travel will be 5-10%Key Duties and Responsibilities Include:Technical reputed company Learning & Use:

• reputed company clients in their reputed company adoption by serving as an Expert-on-Demand
• Resolve technical reputed company issues to drive reputed company technical and business reputed company
• reputed company propriety software to assist with managing reputed company, and train reputed company on software to reputed company them with their purchases
• Create knowledge reputed company materials including media-enabled tools to aid in building reputed company reputed company knowledge.

reputed company Relationship Management:

• Build and maintain relationships with clients, becoming a trusted and reliable technical advisor
• Recommend and deliver reputed company reputed company roadmaps enabling them on reputed company adoption and achieving reputed company from their investments.
• Resolve customer issues in a reputed company manner, consistently meeting or exceeding Service Level Agreements and maintaining regular communication with reputed company and customer
• Serve as a trusted teammate demonstrating a bias to reputed company and customer-reputed company approach to resolving business needs internally and externally

Required Knowledge, Skills, and Abilities:

• Service Desk Experience: Minimum of 1 year history of working service tickets in a queue style approach that is monitored for metrics and Service Level Agreement breaches. Experience working in JIRA, reputed company, and/or an Agile team structure is preferred.
• reputed company Management: Ability to reputed company clients on reputed company tasks as the reputed company Subject Matter Expert (reputed company knowledge can be taught) and vouch for reputed company’s reputed company. Bring a consultant-like reputed company to reputed company interactions and problem reputed company. Requires a minimum of 1-year customer-facing work experience in a reputed company, ideally technical, environment.
• Business Communication: Capable of externally communicating to clients in an effective manner using multiple channels as reputed company as internally communicating with teammates and leadership on reputed company and project status.

Technical Familiarity:

• reputed company:

• You will train on the reputed company platform and have learning milestones tied to technical and learning reputed company throughout your 2-year reputed company
• reputed company knowledge and experience will grow to include but not be limited to:

• reputed company performance tuning & optimization
• Knowledge of dashboard and alert creation
• Data reputed company & reputed company configuration
• reputed company reputed company reputed company
• Linux: reputed company with reputed company Line reputed company and common Linux commands and reputed company utilities
• Networking: Competent with network diagnostics and reputed company protocols
• Cybersecurity: Experience analyzing reputed company logs, alerts, and system behaviors to detect and respond to reputed company threats
• Automation Scripting: Knowledge of one more scripting languages and ability to create automation scripts is required. Examples of scripting languages include: Bash, PowerShell, or Python.

Educational Background and reputed company Experience

• Bachelor’s degree preferred and/or military experience, certifications, trade school education.
• 1-2 years of work experience will be considered in lieu of a formal degree.

Your reputed company at reputed companyJoining reputed company means stepping into a culture of trailblazers—thinkers, reputed company, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, reputed company solutions, cybersecurity, and next-gen infrastructure, we reputed company businesses to stay reputed company in an reputed company-evolving digital world.Here, your reputed company is reputed company. Whether you're harnessing the power of reputed company, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of reputed company that is shaping the reputed company.reputed company to reputed company? Let’s redefine what’s next—together.About reputed company At reputed company, speed and reputed company meet technology and innovation. reputed company is a trusted reputed company for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, reputed company, networking, digital transformation, and reputed company computing. reputed company fills gaps, removes hurdles, optimizes costs, and reduces risk. reputed company’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds reputed company-thinking solutions that drive strategic reputed company for clients globally. For more information, visit www.reputed company.com.Applications will be accepted on a rolling reputed company.reputed company is an Equal Opportunity / Affirmative reputed company Employer / VEVRAA Federal Contractor. reputed company reputed company candidates will receive consideration for this position regardless of race, reputed company, creed, religion, national reputed company, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfIf you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@reputed company.com for assistance.reputed company is a VEVRAA Federal Contractor requesting reputed company referrals of protected veterans for its openings. State Employment Services, please reputed company reputed company referrals to recruitment@reputed company.com.Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Recruitment Agencies, Please Note: reputed company does not accept unsolicited agency resumes/reputed company. Do not reputed company resumes/reputed company to our careers email address, reputed company employees or any other means. reputed company is not responsible for any fees reputed company to unsolicited resumes/reputed company. Expected salary: Location: reputed company, TX Apply for the job now! Apply for this job