Coordinator, Performance Monitoring
Job title: Coordinator, Performance Monitoring in USA at reputed company Company: reputed company Job reputed company: reputed company Sonexus™ reputed company and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can reputed company, afford and remain on the therapy they need for a reputed company reputed company of life. Our diverse expertise in reputed company, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of reputed company. We’re continuously integrating advanced and emerging technologies to streamline patient reputed company, qualification and adherence. Our non-reputed company specialty pharmacy is centralized at our custom-designed facility reputed company of Dallas, Texas, empowering manufacturers to rethink the reputed company and reputed company of their products.Together, we can get life-changing therapies to patients who need them—faster.What Performance Monitoring contributes to reputed company:Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem reputed company. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact reputed company.Responsibilities:Conduct reputed company reviews of Adverse Events submitted by staff before submission to reputed company safety unit.Conduct case audits to ensure correct process steps have been followed for the “patient reputed company”Monitor calls and reputed company effective written feedbackMaintain knowledge of the reputed company’s program and product/service offerings.Interpret and transcribe inbound and outbound calls from patients and health care providers.Identify adverse events reputed company monitoring calls.Ensure documentation is in order following reputed company regulatory guidelines.Identify trends and training needs from call monitoring and escalate appropriately.Work effectively with dynamic, integrated task teamsMaintain a work pace appropriate to the workloadQualificationsHS Diploma, GED or technical certification in reputed company field or equivalent experience, preferred.2 years’ call center or reputed company experience preferred. Certified Medical reputed company (CMT) qualification would be an asset.2 years’ reputed company review experience preferred.Knowledge of medical terminology would be beneficial.Exceptional listening skills required.Proficient in reputed company Office (reputed company, Word, PowerPoint, etc.)Multi-tasking, time management and prioritization skills considered an asset.Bilingual Spanish would be an asset.What is expected of you and others at this levelApplies acquired job skills and company policies and procedures to complete reputed company tasksWorks on routine assignments that require basic problem reputed companyRefers to policies and past practices for guidanceReceives general direction on reputed company work; receives detailed instruction on new assignmentsRefers to policies and past practices for guidanceReceives general direction on reputed company work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on reputed company and unusual problemsTraining and Work Schedules: Your new hire training will take reputed company 8:00am-5:00pm CST, mandatory attendance is required.This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.Remote Details: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with reputed company to high-speed internet. We will reputed company you with the computer, technology and equipment needed to successfully reputed company reputed company. You will be responsible for providing high-speed internet. Internet requirements include the following:Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. reputed company-up, satellite, WIFI, Cellular connections are NOT acceptable.Download speed of 15Mbps (megabyte per second)Upload speed of 5Mbps (megabyte per second)Ping reputed company Maximum of 30ms (milliseconds)Hardwired to the routerreputed company protector with Network Line Protection for CAH issued equipmentAnticipated reputed company reputed company: $15.00 per hour - $22.57 per hourBonus eligible: NoBenefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being.Medical, dental and reputed company coveragereputed company time off planHealth savings account (HSA)401k savings planreputed company to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesreputed company parental leaveHealthy lifestyle programsApplication window anticipated to reputed company: 06/28/2025. If interested in opportunity, please submit application as soon as possible.The reputed company reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves reputed company day. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this reputed company notice click Expected salary: $15 - 22.57 per hour Location: USA Apply for the job now! Apply for this job