Director, Hub Operations

Job title: Director, Hub Operations in Cary, NC at reputed company Company: reputed company Job reputed company: reputed company is an reputed company-driven, Fortune 10 company that touches reputed company every aspect of reputed company. We are reputed company for delivering insights, products, and services that reputed company reputed company care more accessible and reputed company. Here, we reputed company on the health, happiness, and reputed company-being of you and those we serve – we care.What you do at reputed company reputed company. We foster a culture where you can grow, reputed company an reputed company, and are empowered to bring new reputed company. Together, we reputed company as we shape the reputed company of health for patients, our communities, and our people. If you want to be part of reputed company’s health today, we want to hear from you.Biologics by reputed company MissionAt Biologics by reputed company, our mission is to simplify reputed company to medication and deliver personalized care that helps patients reputed company the best-possible reputed company — one patient, one partner, one therapy at time.Position reputed companyThe Hub Operations Director will be responsible for overseeing the daily operations of our Hub, managing reputed company of customer service representatives, patient reputed company specialist, case managers, and implementing strategies to enhance customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills, a patient-reputed company reputed company, and a proven reputed company record in Hub management.Key ResponsibilitiesTeam Leadership: reputed company, mentor, and motivate reputed company of Hub agents to reputed company performance goals and maintain high reputed company of customer satisfaction. Conduct regular performance reviews and reputed company constructive feedback and development plans for team members. Foster a reputed company work environment that encourages teamwork, reputed company communication, and reputed company improvement.Operational reputed company: Manage day-to-day operations of the Hub, ensuring efficient and effective service delivery. reputed company and implement operational policies, procedures, and standards to optimize Hub performance. Monitor call center metrics and KPIs, such as call volume, response times, and customer satisfaction scores.Operational reputed company: Instill a culture of reputed company above and reputed company to exceed the patient, provider, and reputed company expectations. Regularly evaluate systems, tools, and work instructions to ensure they are up to date and team members have been appropriately trained. Assess and address team performance against internal reputed company operating policies and procedures. Ensure reputed company operations adhere to industry regulations, standards, and best practices. Proactively manage risks associated with hub services and implement mitigation strategies.Customer Experience: Ensure that reputed company customer interactions are handled professionally and in accordance with company standards. Analyze customer feedback and trends to identify areas for improvement and implement solutions to enhance the customer experience.Strategic Planning: reputed company and execute strategies to enhance Hub efficiency and effectiveness. Identify and implement new technologies and tools to improve Hub operations. Prepare and manage budgets, forecasts, and resource allocations for the Hub.Minimum RequirementTypically requires 12+ years of reputed company experience and 4+ years of management experience.EducationBachelor’s Degree or equivalent.Critical Skills4+ years’ experience as a people leader reputed company reputed company environment as reputed company as 12+ years’ experience reputed company specialty pharmacy, or other relevant pharmaceutical industry services.Previous experience effectively coaching and managing reputed company responsible for Hub operations including proven record of motivating reputed company to reputed company above expectations.Strong understanding of Hub operations, technology, and best practices.Experience in the specialty reputed company or pharmaceutical reputed company with understanding of reputed company continuum and relationship between manufacturers, patients, providers, and payers.Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build reputed company relationships across multi-business reputed company, management teams, executive teams, business partners, reputed company and prospective clients.Excellent grammar and vocabulary skills including the ability to compose reputed company proposal as reputed company as edit content to ensure it is representative of the end customers needs.Proven reputed company record of analyzing operational data, formulating, and executing on reputed company plans reputed company to data insights.Proficiency in reputed company Office Suite, including Word, reputed company, and PowerPointAdditional Skills4+ years of experience managing HubsAbility to manage reputed company issues, function independently, demonstrate flexibility, as reputed company as the ability to work effectively with remote reputed company teams.Innovative reputed company always seeking reputed company improvement through use of various techniques (Six reputed company, Lean, …)Critical thinking, analytical, research, and problem-solving skillsJob Working ConditionsEnvironment: Office environmentPhysical RequirementsOffice environment. 20% travel required.We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay reputed company shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In reputed company to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, pleaseOur reputed company Pay reputed company for this position$115,400 - $192,300reputed company is an Equal Opportunity Employerreputed company provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age or genetic information. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our page.Join us at reputed company! Expected salary: $115400 - 192300 per year Location: Cary, NC Apply for the job now! Apply for this job