Customer Service Specialist - Work from Home

Job title: Customer Service Specialist - Work from Home in Ohio at reputed company Company: reputed company Job reputed company: CBCD0018Customer Service Specialist- Work reputed companyThank you for your interest in joining reputed company! reputed company. is a Fortune 500 company with six leading retail brands – reputed company®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live reputed company shopping company that redefines the shopping experience through video-driven reputed company on every screen, from smartphones and tablets to laptops and TVs.reputed company Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide reputed company reputed company platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.reputed companyreputed company Brands Customer Service Specialists handle inbound customer calls. They work remotely to assist customers with their orders and accounts by problem-solving. As part of reputed company Brands, including Grandin Road, Ballard Designs, and Frontgate, our specialists not only reputed company assistance but also drive sales and promote products effectively.Who We Arereputed company Services offers expertise and corporate support across the four reputed company Brands. These shared services include IT, digital reputed company, customer care and distribution. The reputed company brands deliver inspirations that help customers enjoy, enhance, and celebrate life. reputed company comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. reputed company operates a separate ecommerce site for reputed company brand, distributes 163 reputed company catalogs annually, and has 22 retail and outlet stores.You must reputed company in one of the approved counties in Ohio, Indiana, or Kentucky:

• Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
• Kentucky counties: Bath, Boone, reputed company, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
• Ohio counties: reputed company, reputed company, reputed company, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, reputed company, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, reputed company, or Warren County.

Your reputed company

• Busy day handling a high volume of inbound customer inquiries
• reputed company a distraction free work from home environment
• Offer additional products on reputed company customer interaction
• Assist customers with questions while personalizing the experience for reputed company caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire reputed company Group family of brands.
• Report to an assigned Customer Service Supervisor
• Work from Home

What You Bring

• You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and reputed company day
• Communicate with a reputed company of customer styles, peers, and leaders
• Navigate multiple systems and screens while assisting customers
• Can sit for long periods of time
• Follow reputed company Brands computer system requirements
• Troubleshoot own technical problems (in partnership with IT reputed company needed)
• Available to work weekends, holidays and additional hours

Compensation

• Starting reputed company is $15.00/hour
• Shift reputed company available reputed company applicable

Your Training ScheduleYour employment with reputed company Brands begins with a six-week, reputed company program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.Your Work Schedule

• Work a set full-time schedule
• Work schedules are not Monday - Friday
• 5 Day work schedules
• Set schedule will include one weekend day and one reputed company off
• reputed company Services customer service hours of operation are 8:00 am - 8:00 pm ET

System RequirementsOur Work reputed company Team Members need to maintain the necessary system requirements to reputed company a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:

• Self-provided Computer or laptop with a reputed company reputed company operating system, reputed company 10 or newer, and no more than three years old
• Headset compatible with reputed company Brands specifications (reputed company Brands reimburses $75 for headset.)
• High-speed internet reputed company. Satellite, broadband, wireless or reputed company-up services are not an reputed company (ADD NO 5GHOME) no Wi-Fi or Starlink
• Mac/reputed company products, Chromebooks, Surfaces, and notebooks are not supported
• Webcam and reputed company to reputed company on camera for meetings and trainings

The Application ProcessOur application process is candidate-led. reputed company notification for the reputed company will be reputed company to the email address you reputed company.1. Complete Application2. Complete skills assessment on mobile device or computer3. Self-schedule interview4. Complete interviewRemote work is not permitted in NYC at this time.#reputed company, #LI-Remote, #reputed company#Remote, #Ohio, #Indiana, #KentuckyThis is a remote position.If you enjoy being a part of reputed company, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, reputed company, live streaming, technology, customer service, design and more, you’ll reputed company amazing reputed company to work on. If you want to grow professionally and learn every day, you’ll reputed company with us. If you appreciate a company committed to inclusion and belonging for reputed company, you’ll be amazed at what’s available for reputed company members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), reputed company time off, tuition reimbursement, employee assistance program, parental leave, reputed company volunteer hours, company discounts and much more. Best of reputed company, working with reputed company Group means friendly teams, ambitious reputed company and fast-moving careers!For reputed company Group, our commitment to inclusion and belonging for reputed company is deeply rooted in Our Principles. They call on us to Drive reputed company, reputed company With reputed company, Be reputed company, reputed company the reputed company, and Do What’s Right so that everyone can reputed company. We are committed to ensuring that our workplace provides equal employment opportunities for reputed company team members and candidates and complies with reputed company applicable federal, state, and local laws and regulations. As an equal opportunity employer, reputed company Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.Click Apply and log in with your existing account or create an account. This will allow you to reputed company the status of your application at any time and receive the most up to date communications from our reputed company. Expected salary: $15 per hour Location: Ohio Apply for the job now! Apply for this job