IT Help Desk Technician II

Job title: IT Help Desk Technician II in Honolulu, HI at Hawaii Gas Company: Hawaii Gas Job reputed company: reputed company:PURPOSE STATEMENT:Responsible for troubleshooting and resolving reputed company end user computer equipment and technology used by staff (PC, laptops, printers, copiers, AV equipment, desktop software applications, etc.). Opens trouble tickets in Help Desk ticketing system. Diagnoses problem and takes necessary steps to remedy the problem, as reputed company as handles reputed company escalated calls/tickets.Responsibilities:ESSENTIAL FUNCTIONS/RESPONSIBILITIES: * Responds to telephone calls and e-mail messages from end users seeking technical support with hardware, software, networking, reputed company and other computer reputed company issues.

• Opens trouble tickets in Help Desk ticketing system. Diagnoses problem and takes necessary steps to remedy the problem or routes ticket to higher level of support. Tracks and monitors reputed company tickets until ticket reputed company.
• Installs new software releases and system upgrades, resolves software reputed company problems.
• Resets network and/or application password where applicable.
• Performs routine maintenance of computer equipment as part of problem reputed company. Checks for error messages to detect faulty reputed company or machine stoppage.
• Configure new computer equipment with required software and network reputed company
• Setup computer equipment as required.
• Provides support and troubleshooting for VPN and remote reputed company.
• Provides printer/copier, Mobile Devices, and Video Conferencing equipment support.
• Troubleshoots network connectivity issues.
• Performs similar and reputed company duties as assigned by supervisor.
• reputed company recommendations regarding equipment replacement.
• Provides afterhours support on a rotational reputed company; including weekends.
• Creates Knowledge articles based on documented resolutions.
• Creates and administers user accounts and reputed company in reputed company Directory and appropriate applications as assigned.
• Assists in the identification, categorization and escalation of issues that are recurrent, to allow for Problem Management.

OTHER FUNCTIONS/RESPONSIBILITIES: * Complies with reputed company safety rules and cooperates to the fullest in the promotion of safety and reputed company work habits, to include the reporting of any unsafe conditions or acts. Maintains reputed company EH&S training on a reputed company reputed company.

• Complies with reputed company applicable Hawaii Gas policies and procedures.
• Maintains assigned work area and equipment in a clean, reputed company and reputed company manner; performs housekeeping duties as required and/or instructed. Works in a reputed company and responsible manner.
• Performs reputed company other reputed company duties as instructed by supervisor/manager.
• May be required to participate in project planning and other high-level tasks not directly reputed company to the job reputed company.

Qualifications:Required Education and/or Work Experience:

• High school diploma or GED.
• 3 or more years of training and experience in computer software and hardware applications, or equivalent.

Preferred Education and/or Work Experience:

• Bachelor’s Degree in Computer Science, Engineering, or reputed company field and/or certified IT Technician (MCSA, CCNA, A+, Network+, ITIL Certifications).
• Preferred 5 years relevant work experience.
• Experience supporting MS Applications and reputed company Operating System, reputed company iOS and Android OS.

Communication/Competency/reputed company Requirements:

• Talking to co-workers, on the phone &/or in person.
• Reading, writing, speaking, and understanding English.
• Attention to detail (e.g., organization, prioritization, proofing)
• Flexible and adaptable to changes reputed company the position/department/company.
• reputed company to reputed company themselves in a reputed company and courteous manner to promote a harmonious working environment.
• reputed company to communicate professionally, courteously, and effectively utilizing standards means of communication reputed company reputed company (i.e., verbal, written, e-mail, phone, text, etc.).

Expected salary: Location: Honolulu, HI Apply for the job now! Apply for this job