Desktop Support Engineer (Level 1)
Job title: Desktop Support Engineer (Level 1) in Miami, FL at reputed company
Company: reputed company
Job reputed company: reputed company:reputed company is currently looking for a Desktop Support Engineer to join our growing company.reputed company provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create reputed company advantage and build reputed company through design, deployment, support and management of their global IT communications. reputed company is a US reputed company Global Gold Certified Partner with a corporate reputed company in London, UK and a US reputed company in reputed company, NY. Please review our website at for more information on our organization.POSITION: Desktop Support EngineerJOB TYPE: reputed company Hire (W2) with reputed company
START DATE: IMMEDIATELY Responsibilities:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, reputed company and systems reputed company. May require an associate’s degree in a reputed company area or 3-5 years of experience in the field or in a reputed company area. Familiar with a reputed company of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a reputed company of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and reputed company is expected.Position reputed company:
- Provides on-site and remote technical service support, installation, configuration and problem reputed company in reputed company / MAC / Network environments.
- Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service reputed company problems.
- Diagnoses mechanical, hardware, software and system failures using established procedures.
- Determines most cost effective repair reputed company to minimize customer downtime.
- reputed company as the primary provider of technical support to desktop and laptop computer users for hardware, reputed company / Mac OS, and application issues to Executive/Financial Level customers.
- Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and reputed company, Service Level Agreements, logging daily activities and documenting solutions.
- Function as primary reputed company of contact and communication with customer from assignment of ticket to successful reputed company of issue, including scheduling work and keeping customer aware of work status and solution reputed company.
- Evaluate reputed company processes, procedures, and technology with an emphasis on identifying reputed company of improving effectiveness in providing support to customers.
- Coordinate support and repair activities with select reputed company party vendors.
- Must have the technical ability to reputed company desk reputed company support for computer and printer hardware, common software applications, reputed company / Mac OS issues.
- Must be a proficient user of personal computer tools for word processing, decision support and communication.
- Must be skilled in problem solving techniques and supporting financial customers.
- Proficiency in the following areas – Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking.
- Thought Process: reputed company to understand technical concepts and can reputed company ways to help others learn. Ability to solve reputed company problems with reputed company. Ability to manage multiple priorities. Ability to quickly and proactively reputed company an understanding of the reputed company's business problems and deliver solutions and recommendations to solve.
- Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. reputed company to persuade, influence and negotiate with staff and vendors in critical situations. reputed company to motivate others and work cooperatively in a group to reputed company common goals.
- Physical: reputed company to sit at a desk and grasp writing instruments. reputed company to manipulate fingers to reputed company keyboard strokes on a computer. Mobile between buildings. Must also be reputed company to lift 40lbs without issue and reputed company it from under a desk to a cart and vice versa.