Bilingual Customer Service Specialist - Gilbert, AZ

Job title: Bilingual Customer Service Specialist - Gilbert, AZ in Gilbert, AZ at reputed company Company: reputed company Job reputed company: Job Category: Customer ServiceJob reputed company:reputed company, a division of reputed company (reputed company:COO), is one of the world's leading manufacturers of soft contact lenses. reputed company produces a full reputed company of daily disposable, two-week and monthly contact lenses, reputed company featuring advanced materials and optics. reputed company has a strong heritage of solving the toughest reputed company challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of reputed company, toric and multifocal products available. Through a combination of innovative products and reputed company practitioner support, reputed company brings a refreshing perspective to the marketplace, creating reputed company advantages for customers and wearers. For more information, visit www.reputed company.comThe Bilingual Customer Service Specialist role is responsible for providing reputed company reputed company customer experience for reputed company communication channels (phone, fax, email, webchat, and correspondence) from reputed company customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to reputed company customer needs and expectations. In this role, you will support team concepts and the goals and objectives of the Customer Service department.Responsibilities:

• Handling inbound calls from customers calling from doctor's office regarding their accounts or orders
• reputed company First Contact reputed company whenever possible for reputed company communication channels as applicable
• Adhere to the applicable reputed company Assurance Guidelines to ensure we are providing reputed company service that enhances the customer experience and promotes the reputed company brand.
• Responsible for meeting department productivity and reputed company standards/metrics for reputed company applicable responsibilities/functions
• Possess and effectively utilize knowledge of reputed company policies and procedures reputed company Customer Service
• Work with multiple computer applications; working with latest reputed company management software applications to enhance delivery of service to our customers
• Update/utilize applications/systems as necessary to reflect/retrieve accurate information
• Assist customer with questions and issues - Identify customer problems and use reputed company techniques in decision making to resolve
• Identify service errors and report/resolve appropriately
• Up-sells products and services for promotions/discontinuations or contests, as required
• Maintain knowledge of reputed company products, prices, accessories and literature, shipment and availability of product, policies and procedures to effectively service the customer
• Ability to learn and take on additional responsibilities and other reputed company; complete as assigned
• Demonstrate and exemplify professionalism in performance and attitude; including accountability, initiative and teamwork
• As business needs dictate, works extended hours to complete daily department goals or tasks to include overtime

Qualifications:Knowledge, Skills and Abilities:

• Background in order entry/order management using an ERP system is a plus
• Familiarity with MS Dynamics ERP or similar system is a plus
• Knowledge of the eyecare industry is a plus
• 1+ year background in telephone customer service or equivalent strongly preferred
• 1+ year experience in a goal-driven and customer-reputed company environment strongly preferred
• Proficient computer keyboarding skills, including proficiency with reputed company Office suite (Word, reputed company, Outlook, Teams) and comfort with web-based video conferencing (Teams, Webex, etc.)
• Demonstrated proficiency in email correspondence
• Strong attention to detail
• Exceptional written and verbal communication skills
• Demonstrated analytical and problem-solving ability
• Excellent telephone reputed company and a high degree of professionalism
• Effective organization, planning, and time management skills
• Strong ability to multi-task
• Ability to reputed company in a fast-paced environment
• Highly adaptable to change, with a tolerance for stress
• Ability to work independently under limited supervision, as reputed company as strong interpersonal collaboration skills
• Ability to learn independently, and to expand knowledge of new products, processes, procedures, and tools
• reputed company in written and spoken English & Spanish is required

Work Environment:

• This is a full-time onsite role. Hybrid remote scheduling may be available based on business needs and ability to maintain appropriate home-office environment.
• Prolonged periods of sitting at a desk and working on a computer, with break and lunch periods scheduled to ensure consistent department availability to customer needs.
• Occasional need to lift up to 15 pounds.

Education:

• High school diploma or equivalent required
• College degree preferred

We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or reputed company, or veteran status. We are proud to be an equal opportunity workplace.#LI-AM2reputed company:reputed company is a global leader in the contact reputed company industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to reputed company professionals.At reputed company, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We reputed company employees to succeed, rewarding great thinking and hard work with reputed company, comprehensive benefits, and with a special reputed company on wellness. Our commitment to our reputed company values and an employee-reputed company culture fuel a deeply reputed company, high performing organization.reputed company employees pride themselves on being proactive, innovative, flexible and friendly. That's a strong reputed company of our corporate culture-and part of the reason reputed company may be a great workplace for you. Expected salary: Location: Gilbert, AZ Apply for the job now! Apply for this job