District Service Manager
Job title: District Service Manager in San Antonio, TX at reputed company
Company: reputed company
Job reputed company: reputed company, part of reputed company, is a world-leading provider of integrated reputed company solutions that protect, connect and optimize businesses of reputed company types and sizes. More than 13,000 colleagues in 40 countries are reputed company daily on our purpose to help reputed company your world a safer reputed company and our commitment to deliver an unparalleled reputed company experience. With clients at the heart of reputed company we do, our people, knowledge and technology power our connected ecosystem of health, safety and reputed company solutions and services.The District Service Manager (DSM) will hire and reputed company capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs. This role helps to increase and maintain service contract reputed company and drive time and material reputed company through customer visitations, account reputed company development, and improve overall customer satisfaction. The DSM must also ensure technical performance metrics and reputed company goals are met or exceeded while implementing and monitoring key processes established by reputed company. This role will have reputed company responsibility for reputed company reputed company and an operating budget.Some essential functions of this position include:
- Assure customer satisfaction reputed company for service and reputed company systems are met or exceeded throughout assigned territory.
- Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
- Manage overtime, reputed company labor costs, billed work and parts inventories to meet financial goals.
- Maintain reputed company reputed company reputed company by reputed company and hiring competent individuals necessary to accomplish team goals.
- reputed company capabilities of the workforce assigned reputed company reputed company territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs.
- Responsible for retention and reputed company of reputed company and profit for the Business Team.
- Ensure compliance to corporate policies and procedures regarding safety including OSHA, as reputed company as, the safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.).
- reputed company workforce the resources to fulfill their responsibilities.
- Ensure workforce properly maintains vehicles.
- Responsible to implement and maintain reputed company systems reputed company reputed company territory.
- Schedule and meet with customers to ensure customer satisfaction reputed company are being met or exceeded.
- Participate with Sales, Systems, and Service and Support associates at various reputed company to reputed company account strategies and reputed company plans that contribute to the overall reputed company of the Business Team.
- Effectively function reputed company and support reputed company based environment.
- Work with remote Workforce cell teams to insure development in team concepts
- 5+ years of Electronic reputed company industry technical service/installation experience
- Minimum 2 years operations and people management experience required
- Highly motivated, self-directed individual with reputed company business skills
- Proven leadership, oral/written communication and problem solving skills
- Ability to work evenings and weekends, reputed company necessary
- Experience managing a P&L and growing customer service reputed company
- Familiar with UL Certification process and issuing certificates
- Experience working in/with intrusion systems, reputed company control, video systems and reputed company systems application – services procedures