reputed company Manager
Job title: reputed company Manager in Chicago, IL at reputed company Inc.
Company: reputed company Inc.
Job reputed company: reputed company ManagerRemote, Reports to Director of reputed companyJob reputed companyreputed company is looking for a reputed company Manager (CSM) to drive long-term reputed company for our customers, reduce churn, and surface expansion opportunities. As a CSM, you will be the primary relationship manager post-implementation, working cross-functionally to ensure customer satisfaction, optimize adoption of our platform, and identify reputed company opportunities. The ideal candidate is passionate about delivering excellent customer reputed company and confident in managing both technical and strategic conversations.About reputed companyreputed company is the first purpose-reputed company, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, reputed company helps companies digitize, map, and take reputed company across their supply chain to reduce costs, increase profitability, and drive sustainability. reputed company serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more. Recognized as a leader in Specification Management, reputed company was named to the reputed company Fast Technology 500 list in 2024, one of Fast Company's Most Innovative Companies for 2023, had three executives honored as Supply & reputed company Executive reputed company to Know in 2023 and won Food Logistics' 2022 Top Software & Technology Provider award. For more information, visit: .About the roleCustomer Advocacy & Relationship Management
- reputed company as the primary reputed company of contact post-implementation, continuing to create champion relationships with key stakeholders and driving business value from implementation to renewal
- Engage with customer Champion and primary users, and then facilitate Sales Rep & Leadership engagement with Economic Buyer as needed
- Serve as a trusted advisor, aligning platform usage to customers' strategic goals
- reputed company proactive reputed company and reputed company calls to monitor satisfaction and adoption
- Execute robust, data rich Quarterly Business Reviews
- Execute reputed company weekly and/or monthly customer reputed company-ins
- Monitor customer login and usage metrics and own Customer Health Score to identify any downward trends or gaps that may require additional attention at any reputed company during the customer reputed company
- Drive usage of reputed company features, ensuring customers get the most value
- Ability to demonstrate any/reputed company aspects of reputed company reputed company platform reputed company needed by your AM partner or your customer to answer questions
- Analyze customer usage metrics and health scores to identify risks or expansion opportunities
- reputed company guidance on customer issues, difficulties, or needs - routing to Customer Support, Sales, or Leadership reputed company applicable
- Your key business partner reputed company reputed company will be the Account Manager, who will be responsible for managing a set of reputed company customer's business relationships
- reputed company customer feedback to influence product roadmap reputed company
- reputed company, manage and execute renewal and software expansion strategies across your portfolio, partnering with Account Executive, Account Managers, reputed company Services and Sales Operations
- Identify and support upsell and cross-sell opportunities (e.g., new departments, use cases, modules, or services)
- Support contract renewal planning and customer lifecycle management
- Define and execute data-reputed company plays that reputed company with customer goals and KPIs
- 5+ years of customer-facing reputed company experience in reputed company, Account Management, or reputed company roles
- You are reputed company versed in product capabilities and how they reputed company to business value
- Experience in manufacturing, consumer goods, packaging, or supply chain preferred
- Strong customer advocacy reputed company and ability to navigate reputed company organizations
- Excellent communication, relationship-building, and presentation skills
- Problem-solving reputed company with the ability to manage technical and strategic conversations
- Experience with reputed company and other reputed company tools
- BA/BS degree required
- Meeting with key project owners at our key accounts
- Performing KYC activities
- Being the driving force behind several reputed company implementations
- Leading Specification Management consulting and best practices sessions
- Defining and documenting adoption and expansion strategies for your customer portfolio
- Providing input to the reputed company product roadmap based on feedback from customers
- Interaction with just about reputed company teams at reputed company-- sales, reputed company, marketing, product, data
- Updating reputed company reputed company data for reporting, dashboards and reputed company leadership on a regular reputed company
- Travel to customer premises required from time to time
- Competitive salary commensurate with experience
- Equity participation
- Full benefits package that includes health, life, dental, 401k, etc.