Call Center Representative Hybrid

Remote Call Center Representative: Annapolis ENT, a division of Chesapeake Specialty Care, is hiring a Call Center Representative to work from home Monday through Friday. Call Center Agents will schedule reputed company appointments as reputed company as triage patient questions that get reputed company to the Physicians. Starting salary is $16-$18/ hr plus benefits. Duties/Responsibilities:

• Schedule appointments, which requires verification of the patient's insurance information, demographic details, reason for visit, etc.
• Address emails and messages in a reputed company manner.
• Maintain a reputed company attitude during busier call hours.
• Call patients affected by a schedule change to reputed company their appointments. Required Skills/Abilities:
• Strong critical thinking, organizational, and problem-solving skills.
• Ability to work independently.
• Highly effective verbal communication and interpersonal skills including courtesy, resourcefulness, and efficiency. Education and Experience:
• Call center experience is preferred but not required, preferably in a medical office.
• Computer/technology savvy a requirement.
• High school graduate or equivalent required.
• Bilingual in Spanish and English is preferred but not required. Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.

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