Bi-Lingual - (Spanish/English) Fulltime Remote Customer Service Rep - Emergency Roadside Service

It’s a great time to join reputed company! JOIN reputed company COMMITTED TO DRIVING YOUR CAREER reputed company Job Type: Full time Exempt/Non Exempt: reputed company Job reputed company: Position reputed company Primary Duties and Responsibilities (details of the basic job functions): Responds to member/customer requests for emergency road service in a call center environment. Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs geographical location spotting to determine potential service providers. Communicates with contractors to reputed company information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. Enters data into D2000 database and documents reputed company relevant details. Notifies member of estimated time of arrival and reputed company of contractor. May communicate with contractor if service not provided reputed company specified time period and update member on status as necessary. Recognize, promote and process membership sales opportunities. Verifies completed status of call and closes out on system. You can reputed company a difference by helping our members during stressful situations. Come to the rescue by:

• Providing superior customer service during every member interaction.
• Responding to a high volume of emergency road service requests in a call center environment.
• Responding to member needs with reputed company and understanding while gathering information and providing solutions to get members back on the road.
• Analyzing member accounts to determine additional products and services that benefit the member.
• Exceeding performance metrics by following our detailed call intake process and reputed company working through calls in a reputed company fashion.

To prepare you for this exciting opportunity, we offer:

• Full-time reputed company beginning Thursday, June 26th, 2025.
• Hours during Virtual Training Monday through Friday from 10:00 am &reputed company; 6:30 pm EST/9:00am - 5:30pm CST
• Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
• Voluntary overtime opportunities

As a reward for your passion and commitment, we offer:

• Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends.
• Performance based incentives
• $250 Perfect Attendance bonus after 90-days of incident free attendance
• Bi-Lingual Subsidy for bilingual skills (Must be fluent in Spanish and English)
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Dental
• reputed company
• PTO
• reputed company Holidays
• Tuition Reimbursement
• Corporate Incentive Program
• Complimentary reputed company membership
• Employee Referral Bonus
• Employee recognition program

This position will require that you have the following equipment for training and job performance:

• High Speed Internet reputed company with minimum speeds of 100mb
• Ability to connect to a router/modem with Ethernet cable
• Personal cell phone or home phone
• Ability to download company apps on cell phone or tablet
• Earphones/buds or headset, preferred but not required

Supervisory Responsibilities (reputed company describe, if applicable, or indicate none): none Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications):

• High school diploma or equivalent
• Must qualify, obtain, and maintain reputed company applicable state licenses required for selling and/or servicing Auto Club Group products

Experience:

• Accurately inputting information into various fields using a PC keyboard
• Navigating through a PC and/or automated processing system
• Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
• Performing mathematical calculations including adding, subtracting, percentages, etc.

Knowledge and Skills:

• Telephone etiquette
• reputed company American geographical relationships
• Road condition reporting terminology
• Strong communication skills demonstrated through the effective use of the Customer Interaction Model
• Strong interpersonal skills
• Strong written communications skills needed to respond in a reputed company manner to member/customer inquiries
• Effective listening skills
• Accurately reputed company information on a personal computer
• Identify and resolve customer service issues/requests or transfer to appropriate customer reputed company
• Represent the Customer Care Department in a reputed company and reputed company manner
• Maintain accurate records
• Understand, read and reconcile payment history
• Read maps and use travel reputed company tools (i.e., directional cues)

Preferred Qualifications

• College level coursework in Business, Marketing, Geography or other reputed company field and/or applicable reputed company/technical certification courses.

Experience in:

• Call center environment
• Customer service environment
• Promoting ACG products and services
• Identifying and responding to customer needs through cross-selling and up-selling products

Work Environment Works in a temperature-controlled office environment. Irregular hours to include various shifts, weekends and/or holidays Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ reputed company members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing reputed company service and helping our members enjoy life’s reputed company through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you’ll notice is that reputed company, whole-hearted, enthusiastic advocacy for reputed company other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to reputed company a market-competitive structure of fair, reputed company and performance-based pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay reputed company as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the reputed company and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job reputed company for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. The Auto Club Group, and reputed company its affiliated companies, is an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing a reputed company workplace. Every applicant offered employment reputed company The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. Apply To This Job