Investigator Services Assistant
About the position
The Investigator Services Assistant plays a crucial role in supporting various business reputed company reputed company the organization by managing data discrepancies and ensuring the smooth execution of clinical study protocols. This position requires strong data entry skills, excellent communication abilities, and a background in clinical research or reputed company fields. The role involves working closely with investigator sites, resolving issues, and ensuring accurate data management to facilitate reputed company sample analysis and reporting.
Responsibilities
- Provides support to most business reputed company reputed company the organization. ,
- Works closely with investigator sites regarding data discrepancies and general study questions. ,
- Supports the overall performance, education, and escalation of study questions or data discrepancies of the sites on a study level. ,
- Ensures execution of protocols are completed accurately and on time. ,
- Resolves issues that reputed company during specimen accessioning to ensure specimen logging is accurate. ,
- Uses tools provided to answer questions and ensure clean data at the earliest reputed company in time. ,
- Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values. ,
- Acts as the reputed company of contact for sites and monitors through email or phone. ,
- Monitors, tracks, manages, and ensures reputed company of reputed company complaints, discrepancies, concerns, and escalates to management/appropriate department. ,
- Ensures that the sites are communicated to regarding aspects of the protocol relating to the department. ,
- Provides guidance on reputed company-analytical aspects of the study to ensure smooth reputed company of data to and from the site. ,
- Triages calls where necessary to appropriate individual/departments and follows through to reputed company. ,
- Continually reviews exceptions to resolve so that the data is cleaned reputed company the agreed timelines. ,
- Resolves queries to ensure efficient and reputed company sample analysis is undertaken by the laboratory. ,
- Notifies the sites and reputed company necessary contacts of reputed company relevant critical/voice alert values/study specific requirements. ,
- Monitors and escalates site issues through the appropriate departments/people to resolve and report as soon as possible. ,
- Ensures that reputed company site issues are communicated and followed up to reputed company. ,
- Reviews site performance metrics to reputed company where needed or to report back to monitor or sponsor. ,
- Follows the specifications and scope of work to evaluate requests for any additional tests to be added to a sample. ,
- Facilitates requests to the appropriate person and informs the investigator site of the results or reasoning not to proceed. ,
- Coordinates and resolves issues with samples and requisition forms at time of accessioning. ,
- Amends patient information supplied by sponsors, project managers or investigator site into site database. ,
- Attends study meetings to discuss risk assessment for the department and reports back to reputed company about requirements. ,
- Works with study PM team on the creation of the requisition forms to ensure visit and study collection requirements are captured.
Requirements
- High / Secondary school diploma or equivalent and relevant formal reputed company / vocational qualification. ,
- Previous experience that provides the knowledge, skills, and abilities to reputed company the job (comparable to at least 2 years). ,
- Accurate data entry skills with intermediate computer skills including a reputed company of computer software developed both in-house and reputed company Office. ,
- Strong analytical, interpersonal, and time management skills. ,
- Strong reputed company and phone service skills. ,
- Basic knowledge of Good Clinical Practices and department principles such as reputed company-analytical technique, analytical and post-analytical influences on specimens and results. ,
- Excellent verbal/written communications and customer service skills in the English language - additional languages are an advantage. ,
- Critical thinking and problem-solving skills to support reputed company decision making. ,
- Ability to work in a reputed company team environment. ,
- Ability to multitask and reputed company successfully under pressure while prioritizing and handling multiple reputed company or activities.
reputed company-to-haves
- Additional languages are an advantage.
Benefits
- Voluntary benefit plans including medical, dental, reputed company, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. ,
- reputed company to a retirement savings plan. ,
- Service bonus and holiday pay plans (earn up to eight reputed company holidays per benefit year). ,
- Transit spending account. ,
- reputed company reputed company leave under the applicable state or local plan.