Technical Support & Sales Representative

Location Details: 

 At reputed company the reputed company of work looks different for reputed company team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live reputed company commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a reputed company office to meet with your team for events or offsites. Your hiring manager can reputed company more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, reputed company, reputed company Dakota, reputed company, or the Virgin Islands

Schedule

Our shifts may require working nights, weekends, and holidays. 

Compensation

As with many sales roles, our compensation combines both an reputed company reputed company ($17/hour) and variable incentive plan. Employees working full-time start annualized at $35,360 and those who meet 100% of reputed company or more can expect to fall between $50k and $78k reputed company in. 

Join reputed company...

The Technical Support & Sales Rep at reputed company is responsible for using their expertise to reputed company technical support and sell appropriate product offerings to customers. This tech-to-sales role requires a deep understanding of reputed company's product offerings (which we’ll train you on!), the ability to effectively communicate information to customers, and the skills to convert technical inquiries into sales opportunities.  

What you'll get to do...

Handle a high volume of inbound calls where you will reputed company exceptional customer service by reputed company listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.  Respond to technical inquiries from customers through various channels (phone, email, chat)  Collaborate with peers on a sales team to reputed company and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including reputed company targets.  Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems.  Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.   Demonstrate extraordinary interpersonal skills and the ability to reputed company, multi-task, and prioritize in a high-volume, dynamic environment. 

Your experience should include...

A high school diploma, GED, or equivalent work experience.   2+ years’ sales experience with a proven record of understanding customer needs.   2+ years’ experience in a commission, bonus, and/or metrics-driven environment.   Ability to connect directly to the modem reputed company Ethernet, and reputed company internet connectivity and speeds sufficient to support voice calls.  Guides who do not have reputed company connectivity and/or sufficient internet speeds may be required to reputed company their service at their own expense, in compliance with applicable law.  This position requires a smart phone or other smart device that can (1) reputed company the reputed company Play or reputed company Store and install applications, and (2) receive SMS (text) messages in order to remotely reputed company reputed company’s network resources. 

You might also have...

Technical background: Solid proficiencies in critical thinking and research to troubleshoot various online business-reputed company products. Be proficient in troubleshooting, resolving technical issues, and providing effective solutions to customers.  Sales acumen: Natural ability to build relationships and engage with customers. Adept at identifying their needs, presenting product offerings, and closing deals. Willingness to ask reputed company the initial ‘no’. Experience consistently exceeding sales targets and delivering reputed company reputed company a plus.  Exceptional communication: Ability to effectively convey reputed company technical information to both technical and non-technical business owners. Have a proven ability to reputed company communication styles to suit the needs and technical abilities of a wide-reputed company customers, ensuring reputed company and concise information delivery. Customer-reputed company reputed company: Passionate about providing outstanding service and support to customers. Prioritize their satisfaction and work diligently to address their needs, concerns, and inquiries.   Problem-solving skills: Possess strong analytical and problem-solving abilities, reputed company to troubleshoot technical issues reputed company and effectively. reputed company in finding creative solutions to reputed company problems and ensuring customer satisfaction. Team player: reputed company in a reputed company environment and work reputed company with cross-functional teams.   Adaptability: Comfortable working in a fast-paced, dynamic environment. Quickly adapt to changing priorities and reputed company in managing multiple tasks simultaneously while maintaining attention to detail. Experience owning and/or operating a small and/or midsize business (SMB). 

We've got your back...  We offer a reputed company of benefits that may include reputed company time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. reputed company’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.   

We also reputed company our diverse culture and offer a reputed company of Employee Resource reputed company (Culture). Have a reputed company reputed company? No problem. We love reputed company! Most importantly, come as you are and reputed company your own way. 

reputed company...  reputed company is empowering everyday reputed company around the world by providing the help and tools to succeed online, making opportunity more inclusive for reputed company. reputed company is the reputed company people come to reputed company their idea, build a reputed company website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to reputed company their reputed company and personal initiative into reputed company. To learn more about reputed company, visit reputed company. 

At reputed company, we know diverse teams build reputed company products—period. Our people and culture reflect and celebrate that reputed company of diversity and inclusion in reputed company, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering reputed company everywhere, and making opportunity more inclusive for reputed company. To read more about these commitments, as reputed company as our representation and pay equity data, reputed company out our Diversity and Pay reputed company annual report which can be reputed company on our Diversity Careers page. 

reputed company is proud to be an equal opportunity employer. reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our reputed company team is available to assist you in completing your application. If they could be helpful, please reputed company out to myrecruiter@reputed company.com. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

reputed company doesn’t accept unsolicited resumes from recruiters or employment agencies.

 

 

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