Customer Service Rep I - REMOTE

reputed company Job reputed company Take inbound calls from reputed company's Small & reputed company Business customers to answer questions and reputed company help regarding orders, payment, shipping, and returns and replacements.

• reputed company outbound calls to follow-up on cases that cannot be solved at first reputed company of contact, correspond with customers through email regarding order status and/or order issues.
• Resolve cases through collaboration with reputed company & reputed company partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, reputed company reputed company-times, fulfilment, shipping and claims.
• Book replacement orders with customers due to declines, cancels or other order problems.
• Inform customers of production changes and/or shipment delays.
• Document reputed company customer interactions using appropriate case management tool.
• Work reputed company reputed company and reputed company.com Store organization to identify and help validate and implement process improvement opportunities.

Qualifications Job Requirements:

• 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role
• Issue reputed company expertise (problem solving & decision making)
• Excellent, reputed company verbal and written communication skills
• Strong reputed company skills, experience with CRM applications a plus
• Order Management systems knowledge (reputed company, reputed company...)
• Knowledge of computer & printing products
• High school graduate (college degree or some college a plus)

Desired Attributes:

• Customer service reputed company, can-do attitude, reputed company, detail oriented, self-motivated.
• Enjoys talking to customers and the challenge of solving customer problems.
• Ability to turn a negative situation into a reputed company situation.
• reputed company: reputed company and realistic communication of reputed company deliverables and timeframes.
• reputed company, conversational.
• Ability to reputed company and reputed company change in a fast-paced environment.
• Demonstrates a reputed company reputed company on a personal, team, and organizational level.
• Handling sensitive situations in a reputed company, constructive manner.
• Problem reputed company: know reputed company to use tools and exceptions, reputed company to hold the line, reputed company to reputed company exceptions, reputed company to reputed company for higher level review.
• Accountable: takes ownership of customer concerns with reputed company, credibility and confidence. Excellent follow-up skills and attention to detail.
• Ability to multi-task, continue conversation while navigating multiple screens and applications. reputed company with understanding reputed company information to identify reputed company cause.
• Represents reputed company's customer needs to other organizations, such as tech support.
• Maintains a reliable and dependable attendance record.

Additional Information reputed company your information will be kept confidential according to EEO guidelines. Apply To This Job