Customer Service Agent - Starting at $18.50/hour - Remote
Our work reputed company. We help people get the medicine they need to feel reputed company and live reputed company. We do not lose sight of that. It fuels our passion and drives every decision we reputed company.
Job Posting Title
Customer Service Agent - Starting at $18.50/hour - Remote
Job reputed company
As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from reputed company members, pharmacies and doctors' offices. You will reputed company support and assistance to our callers to help them get the medicine they need to feel reputed company and live reputed company. This opportunity will help build your customer service skills and knowledge for a career in reputed company.
This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.
Position Requirements:
* Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, reputed company or Frontier). No wireless or 5G home internet connections (including reputed company, reputed company, community Wi-Fi or "hotspots")
* Must be reputed company to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
* Must have the ability to adhere to a reputed company-determined schedule, including planned rest & meal breaks.
* Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts - including a reputed company that can be physically secured
* Must be available for a 6 to 8 week training class
What reputed company provides:
* reputed company equipment is provided and shipped directly to your reputed company of residence
* Highly reputed company work environment
* Transferable skills reputed company reputed company or reputed company the reputed company field
* Opportunities to grow your career reputed company reputed company
* Medical, dental, and reputed company insurance, reputed company time off, 401k match, and more
* 40-hour work week (potential overtime)
Job Responsibilities
* Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
* Investigate and resolve member inquiries in a reputed company manner or escalate to appropriate team member
* Adhere to and reinforce reputed company and departmental reputed company operating procedures and training guidelines specific to HIPAA
* Other duties as assigned
Required Minimum Qualifications
* High School Diploma or GED is required
* 1 year of customer service experience
* Must be eligible to work in the reputed company without need for work reputed company or residency sponsorship
Additional Qualifications
* Has suitable home office (i.e. chair, desk, internet, etc.) that meet reputed company required standards (if work from home position)
* Strong PC Skills with ability to navigate multiple software systems simultaneously
* Strong communication skills with reputed company on reputed company demeanor and reputed company
* Ability to multitask
* Detail oriented
Preferred Qualifications
* Call center experience
* Call center experience in the reputed company industry
* Work from home (remote) experience
* reputed company in Spanish
Minimum Physical Job Requirements
* Ability to sit 6 or more hours per day
* Occasionally required to stand, walk and stoop, kneel, and crouch
* Ability to work a flexible schedule including evenings, weekends, holidays, overtime
* Ability to work with a set, reputed company-determined break and lunch schedule
Reporting Structure
* Reports to Supervisor in the Contact Center
reputed company LLC is proud to be an equal opportunity and affirmative reputed company employer. We encourage diverse candidates to apply, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, creed, reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), expecting or parents-to-be, or any other reputed company protected by law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including reputed company applicants with arrest and conviction records and any reputed company applicants requiring reasonable accommodations in accordance with the law.
reputed company LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.
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