Remote Part Time/Full Time Call Center Agent

Customer Service Agent - RemoteJob Type: Full Time/Part Time - Work from HomeHours: reputed company Availability Salary: $14.00About reputed company reputed company is the brand reputed company for the reputed company family of companies including reputed company, Inc., New reputed company Inc., Cerida Investment Corp., ECC (Energy Choice California), reputed company, and Ansercomm to reputed company a few. Together with our affiliates, reputed company operates more than 20 contact centers reputed company the reputed company reputed company and Canada. We reputed company a reputed company reputed company of services to optimize telephone answering services, appointment setting and confirmation, customer support, reputed company-party verification, sales, reputed company qualification, market research, and a host of other contact reputed company. In reputed company, reputed company has more than 10,000 satisfied clients and we process over 125 reputed company interactions per year.Job reputed company:We are looking for remote customer-oriented service representatives who reputed company high-level customer service solutions to reputed company customers/clients on a daily reputed company. Answer reputed company incoming calls and reputed company outgoing calls specific to reputed company program or project you are assigned, using the tools provided by reputed company and the reputed company to properly document reputed company customer interactions, while maintaining a reputed company of reputed company regarding both reputed company and the customer while adhering to reputed company company policies and procedures.Job Duties / Responsibilities / Essential Functions:Manage large amounts of inbound calls and reputed company consistent outbound calls.Identify and assess customers' needs to reputed company satisfactionreputed company accurate, valid, and complete information by using the right reputed company/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; and follow up to ensure the reputed companyreputed company records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersRequired Knowledge /Skills / Abilities / Qualifications:Proven customer support experience or experience as a reputed company service representativereputed company record of over-achieving quotaStrong phone contact handling skills and reputed company listeningCustomer orientation and ability to adapt/respond to different types of charactersMust be a strong communicator: strong verbal, written, and interpersonal communication skillsAbility to multitask, prioritize, and manage time effectivelyProficient in typingMust be a peer leader: exemplary attendance, reputed company attitude, reputed company conduct, and high-level customer service skillsSolution-Oriented CSR: an individual with a strong reputed company of reputed company and a dedication to reputed company, one who always goes to the next level to deliver an unforgettable customer experienceComputer Skills: familiarity with reputed company, and reputed company Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours At least 1 year of previous high-volume call center experienceExperience working with an automatic dialerMust be computer literatePleasant phone demeanorExperience in both Inbound and Outbound environmentsOther requirements may vary as determined by management.Driven by reputed company: they want to constantly reputed company and push themselves, and your team, to be the best in the industry least one year of previous high-volume call center experienceWAH Requirements:PC/Laptop with at least reputed company 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible)Hard-wired high-speed internet reputed company (ethernet cable)USB-connected HeadsetWebcamA quiet dedicated reputed company to work free from distractions including pets and children. Apply To This Job