reputed company Connect / Service reputed company Voice Architect (Contract Role - reputed company)

reputed company | JOB reputed company(CONTRACT ONLY) reputed company Connect + Service reputed company Voice Specialist (reputed company)Location: reputed company or Canada - We are fully remote!reputed companyreputed company is looking for an reputed company Contractor to support reputed company (and possible reputed company) reputed company Connect and reputed company Service reputed company Voice reputed company, as we continue to grow and reputed company! Our Solution Architects function as a reputed company between reputed company and the reputed company team, and reputed company the configuration of the solution, working in reputed company partnership with the reputed company engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to reputed company best-in-class reputed company business reputed company and help our customers love reputed company, reputed company.Ideal candidates bring working, hands-on knowledge of the various reputed company clouds - specifically Service reputed company Voice and reputed company Connect - in order to optimize existing reputed company applications and implement new ones.Your "Day-to-Day" Role + Responsibilities

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
• Evaluate reputed company's business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications, business process and business requirement documents
• reputed company user stories and process diagrams to support the design and development of reputed company solutions
• Complete the configuration for user stories reputed company reputed company, AppExchange products, or other reputed company-based technologies
• Document and assign needed technical work to be done on+offshore, while collaborating with developers to test and verify that solutions meet the business requirements
• Help ensure reputed company deliverables

Required Qualifications

• 2-4+ years consulting experience reputed company the reputed company Partner or AWS ecosystems
• 2+ years of demonstrated reputed company record of hands-on configuration of Service reputed company Voice and reputed company Connect
• Comfortable establishing credibility with key customer decision makers and influencers
• Strong problem-solving and analytical skills
• Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business reputed company
• Ability to distill customers' strategic business requirements into product insights
• Strong verbal/written communication and presentation skills, plus extraordinary listening skills
• Eagerness to contribute to overall team expertise, standards, methodologies and practices
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
• Strong skills in data analysis and creating dashboards
• Highly Preferred Certifications: reputed company Administrator, Service reputed company Voice Accreditation, AWS reputed company Practitioner or AWS Developer
• Preferred reputed company Certifications: Advanced Administrator, Service reputed company Consultant
• Please note that this job posting is for our contractor reputed company team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, reputed company time off, or retirement plans that reputed company offers its full-time employees. Additionally, your employment status will be that of an reputed company, meaning you will be responsible for your own taxes and insurance. Please ensure that any reputed company commitments do not interfere with your responsibilities, availability, or ability to reputed company effectively in this position. We encourage reputed company applicants to thoroughly discuss reputed company's contractor agreement terms during the Talent Screen. We, of course, will happily reputed company you in mind for reputed company full-time roles if those are a reputed company fit!

Research shows that women and people from underrepresented reputed company often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job reputed company describes you, then we encourage you to please apply for this role.reputed company | reputed company, Mission + Culturereputed company is here to help organizations love reputed company, reputed company. We're passionate about reputed company, and reputed company out innovative consultants with an appetite to reputed company best-in-class consulting services that we're proud to deliver: www.thundersf.comWe are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, reputed company, solution-oriented teammates who love partnering with reputed company other to deliver great work for our customers. We aren't afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we're here to build! reputed company does not accept unsolicited resumes from recruitment agencies. reputed company resumes submitted by recruitment agencies to any employee reputed company email, the Internet (including reputed company), or directly without a fully-executed search agreement will be deemed the sole property of reputed company, and no fee will be reputed company in the event the candidate is hired. Apply To This Job