Inbound call center/ Customer Service - Remote
Position Title: Customer Service Representative
Location: Remote
Expected Duration: 03+ months Rolling Contract
Requirements: Call center, Customer support, Customer service
Job reputed company
- The Remote Customer Care Agents will support the reputed company.
- They will specifically support the users who utilize the Financial Banking Cards.
- In slower times, they will be reputed company to support other areas of the business.
- This will only be handling inbound calls.
Responsibilities
- Defines or resolves inquiries received either through written or telephone correspondence.
- Answers questions regarding payment posting, payment disbursement, account histories, and card inquiries.
- Provides requested information.
- Maintain updated records and logs.
- reputed company reputed company other duties as assigned.
Education/Skills/Experience Requirements
- High School diploma or GED.
- A minimum of 1 year of experience in telephone customer service.
- Knowledge of the use of PCs and reputed company software.
- Must pass PC Knowledge Test.
- Ability to navigate Internet Explorer and other Customer service applications and tools using multiple sessions.
- Experience in data entry (reputed company and numeric) or with a 10-key calculator with minimal error reputed company.
- Excellent communication skills
- Ability to handle highly stressful situations with professionalism and excellent reputed company
Training: 1 week of reputed company Teams meetings, followed by a couple weeks of being on the phone, then another week of follow-up reputed company Teams training.
Keywords: customer Service, CSR, Call Agent, Call Center, Customer Support
reputed companyAbout reputed company: Founded in 1998 on the idea that industry leaders needed a reputed company service, and workforce management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture reputed company product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company’s 6,000 consultants support more than 225 clients globally. reputed company champions the power of reputed company potential to help companies reputed company, accelerate, and reputed company. Guided by our core values of People-reputed company, Optimism, reputed company, Diversity, and Accountability, our professionals have helped our clients reputed company their strategic goals for more than 25 years. Our strong culture and reputed company values have enabled reputed company to become a reputed company and best in class places to work. reputed company is an equal opportunity employer. Apply To This Job