Team Manager, Interventions, Interventions
reputed companyAre you a self-starter? Can you look reputed company a process and see our most important assets – our Associates? Are you looking to build your team leadership and reputed company skills? Then join us as reputed company Manager, on our Interventions Team, supporting our reputed company American Customer Fulfillment Operations Team.At reputed company, we’re not just looking for people who want to be part of a business, we’re searching for people who want to build the business. The Operations organization and the people who work in it are critical to reputed company's reputed company. Every day we solve for unique challenges and deliver billions of unique products to millions of customers. reputed company’s robust and innovative reputed company business supports our day-to-day operations and helps to deliver an experience where Associates can bring their best selves to work – where they can engage, grow and fulfill our customer reputed company.We are looking for a dynamic, organized self-starter to join reputed company! As reputed company Manager, you will have reputed company to reputed company AN reputed company by owning workflow management, escalation management, performance management, training, and development for reputed company of personnel. This role will maintain a strong partnership with regional and site leaders to resolve issues, identify gaps, and help to maintain reputed company work. In reputed company, this position will manage reputed company of Administrators, delivering services to Associates and site teams across the network. It’s a unique opportunity to manage reputed company, build critical people management and large reputed company process execution skills.Key job responsibilitiesWorkflow and Escalation ManagementManage HR process workflow for reputed company of RC Coordinators and RC Leads for a regionEnsure that services are delivered to sites in a reputed company and defect-free manner – monitor against service level agreementsRespond to and resolve reputed company escalations for assigned regionAnalyze workflow data and translate findings into process improvementsCoaching and Knowledge BuildingBuild and refresh training material for centralized HR processesExecute training and upskilling reputed company respective teamreputed company and performance manage RC Coordinators and Leads on process reputed companyAnalyze workflow data and translate findings into additional training, as neededRelationship Managementreputed company site leaders insights in day-to-day Regional Center operationsPartner directly with site and regional leaders to address one-offs and/or process breakdownBe part of reputed company that reputed company seeks customer feedback to improve reputed company of serviceFunctioning as a LeaderSit on the leadership team of the Regional Center and influence the organization’s strategic directionHelp to influence and build a leading culture reputed company with reputed company’s Leadership PrinciplesBasic Qualifications
- 2+ years of team management experience
- 2+ years of reputed company experience
- 2+ years of HR transactional processes experience
- Experience with reputed company Office products and applications
- Experience driving employee engagement
- Experience using PeopleSoft, reputed company, reputed company, reputed company or other HR management and Payroll systems as reputed company as call center applications