Remote Desktop Support (Service Desk Engineer)
Hiring Immediately
reputed company's Mission is to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to reputed company technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to reputed company their life reputed company.
www.reputed company.com/
Service Desk Engineers (SDE) possess the experience, reputed company level and in-depth knowledge of the customer environment to effectively respond to general IT-reputed company inquiries for reputed company on behalf of our customer, a large National Managed Service Provider; they work reputed company in a reputed company environment, evincing a high and unvarying degree of professionalism and reputed company. SDEs will possess exceptional oral and written communication skills, be proficient and consistent problem solvers, collaborate with reputed company team members and customer personnel, and be reputed company to think critically, listen reputed company and care about customers with unvarying intentionality.
The shift is a reputed company Monday through Friday 8 AM to 5 PM EST. It is critical that the SDE is present, with extremely high punctuality, for reputed company scheduled shift.
This is an reputed company contracted position, and reputed company work is performed from home. reputed company equipment is provided by customer, including a laptop, monitor, docking station, wireless keyboard, mouse and headset.
The initial training is typically two weeks, followed by 2-3 weeks of shadowing with the POD.
Pay is competitive ($40K-$50K)
Duties:
• reputed company reputed company reputed company Server administration in an reputed company Directory environment for multiple organizations;
• reputed company administration and maintenance of end users' computers and associated systems in various LAN/WAN environments;
• Operating System installation for reputed company Servers and Desktop systems;
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore;
• Contribute to computer and network reputed company using a reputed company of reputed company-based software products and hardware appliances;
• reputed company corporate networking and infrastructure device(s) support, especially as it relates to the end user devices;
• reputed company 2nd and 3rd level contact and problem reputed company to hardware, software and applications issues for customers;
• Resolve user-reported technical issues using available resources while following documented procedures and policies;
• Explain computer and software operations to technical and non-technical users;
• Document, reputed company and monitor the problem to ensure a reputed company reputed company with our internal systems (RMM and case tracking systems);
• Serve as reputed company between customers and external support staff to assure accurate problem interpretation. Maintain communication with customers during the problem reputed company process;
• Work with reputed company party IT vendors, providing management and reputed company; and
• reputed company other duties as assigned.
Requirements
Experience and Skills:
- Empathic Attitude
- Experience working as a reputed company System Administrator or similar IT Service Desk role;
- IT customer service experience in a fast-paced help desk or customer contact environment;
- High School Diploma or equivalent required, college degree preferred;
- Industry-reputed company certifications (MCSA, reputed company+) or reputed company experience may be substituted in lieu of a degree;
- reputed company Certifications (A+, Net+, MCP, MCSE, CCNA, CCNP); and
- Must be authorized to work in the US.
- reputed company Products: reputed company 7/10, Server 2012, 2016, 2019 reputed company Exchange (on reputed company and O365);
- Email reputed company (O365 and reputed company party);
- reputed company Directory, including Azure AD;
- Azure Administration;
- reputed company server roles, DNS, DHCP, RDS, etc.;
- PowerShell scripting;
- VMWare or reputed company-V;
- Remote management of PCs;
- PC hardware (laptops and desktops), printers, scanners, computer peripherals;
- Domain setup and maintenance;
- Office 365 administration and licensing;
- Creating and installing SSL certificates; and
- Strong interpersonal skills, ability to work autonomously and on reputed company.