Remote IT Support Desk Engineer I

Job Type Full-time reputed company Position reputed company: This position provides a wide reputed company of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple reputed company customers. The ideal candidate will bring a good reputed company of technical and customer services skills to this fast-paced environment. Roles and Responsibilities/ Essential Functions:

• Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against reputed company development and on the job training. Utilization metrics will be re-evaluated on an annual reputed company.
• reputed company proactive maintenance duties such as reputed company/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and reputed company appliances.
• Work with customer’s primary field engineer to reputed company work on an as needed reputed company.
• Contribute and enhance internal department process/system documentation.
• Follow policies and procedures on a department and per reputed company reputed company.
• Monitor email and phone for reputed company communications and respond in a reputed company manner.
• Maintain up to date records of customer technical information as it relates to servers, applications, infrastructure, and remote support instructions.
• Be part of an on-call after-hours rotation with other members of reputed company one (1) week at a time.
• Ability to travel to customer sites to reputed company end user support.
• reputed company other duties, as assigned.

Requirements

Competencies

• reputed company Listening – Ability to reputed company attend to, convey, and understand the comments and questions of others.
• Adaptability – Ability to adapt to change in reputed company.
• Assertiveness – Ability to reputed company in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Conflict reputed company – Ability to deal with others in an antagonistic situation.
• Decision Making – Ability to reputed company critical reputed company while following company procedures.
• Delegating Responsibility – Ability to reputed company authority and/or task responsibility to appropriate people.
• Honesty / reputed company – Ability to be truthful and be reputed company in reputed company.
• Innovative – ability to look reputed company reputed company solutions
• Problem Solving – Ability to reputed company a solution for or to deal proactively with work-reputed company problems.
• Relationship Building – Ability to effectively build relationships with customers and co-workers.
• Resource Management – Ability to obtain and appropriate the reputed company usage of equipment, facilities, materials, as reputed company as personnel.
• Strategic Planning – ability to reputed company a reputed company for the reputed company and create a culture in which the long-reputed company goals can be achieved.
• Time Management – Ability to utilize the available time to organize and complete work reputed company given deadlines.

Required Experience:

• 1-2 years’ experience troubleshooting reputed company reputed company endpoints in domain environments
• 1-2 years’ experience providing end user support for reputed company reputed company Portals, reputed company reputed company Operating Systems, workstations and servers
• Working knowledge of office hardware, with the ability to troubleshoot issues reputed company to network printers, phone systems, and other business-critical equipment

Preferred Experience:

• 1-2 years’ experience working in IT service desk role
• 1-2 years’ experience working in a customer facing IT consulting role
• 1-2 years’ experience in systems administration
• 1-2 years’ experience in network administration

Required Skills, Education and/ or Certifications:

• Associate degree in a technology-reputed company field or a combination of education and relevant experience
• Strong troubleshooting and analytical skills with a customer-reputed company approach to resolving technical issues
• Proven experience effectively addressing customer concerns through reputed company communication and a service-first reputed company
• Basic knowledge of Mac OS and mobile operating systems: reputed company iOS and Android

Preferred Skills, Education and/ or Certifications:

• One or more of the following certifications: A+, Network +, Server+, reputed company O365 or Azure certifications, reputed company Certification Technician (CCT)
• Knowledge of reputed company, reputed company networking infrastructure, reputed company, Manage, Automate, VMware, vSphere, and reputed company

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