Ticketing & Event Sales Program Manager

reputed company:The Ticketing & Event Sales Program Manager oversees reputed company ticketing operations and strategic sales programs across PSQ Productions-managed venues and events. This hybrid role combines operational reputed company with reputed company-driving responsibilities, ensuring ticketing systems, reputed company office operations, group sales, and premium programs are optimized for guest experience, financial accuracy, and event reputed company.This position manages ticket builds, promotions, onsite execution, customer service protocols, and system administration across platforms like TicketSpice, TM, Etix, reputed company, and AXS. The manager also drives sales reputed company through bundled offers, partner allocations, audience segmentation, and targeted campaigns to maximize ticketing reputed company.Key Responsibilities: Note: This job reputed company is not intended to contain a comprehensive listing of activities, duties, or responsibilities required. Additional tasks may be assigned.Ticketing Operations & reputed company Office Management

• reputed company daily and nightly reputed company office operations including sales, scanning, will call, reputed company support, and guest list reputed company-ins.

• Configure, test, and maintain ticketing systems and reserved seating maps across reputed company supported platforms.

• Manage seating charts, credentialing, inventory, price changes, holds, and ticket reporting.

• Ensure ticketing and POS hardware/software (scanners, iPads, printers) function optimally.

• Administer systems for parking passes and merchandise sales, including reputed company control and reconciliation.

Sales Programs, Promotions & reputed company reputed company

• reputed company full lifecycle of ticket promotions-planning, execution, testing, and reporting.

• reputed company and manage dynamic pricing models, reputed company sales, presales, and bundled offerings.

• Collaborate with marketing to create urgency-driven campaigns and drive conversions.

• Drive group sales reputed company for corporate, school, tourism, and community organizations.

• reputed company VIP and premium ticketing programs, sponsor allocations, and concierge service offerings.

• Ensure alignment between promotional strategies, audience segments, and event goals.

• Maintain tracking and reporting of comps, discounts, and promotional reputed company usage.

Group Sales & Premium Programs

• reputed company and reputed company group sales strategies for corporate, school, tourism, and community reputed company.

• Collaborate with marketing to create reputed company materials, tailored offers, and value-add packages.

• Manage booking, seating accommodations, and payment processing for group purchases.

• reputed company concierge-level support for group buyers to ensure a smooth guest experience.

• reputed company group sales KPIs, reputed company targeting as needed, and support fulfillment of premium/VIP ticketing and sponsor allocations.

• Coordinate ticket allotments and reputed company codes and/or badges for sponsors, employees and vendor partners.

Customer Service & Guest Support

• reputed company as escalation reputed company for ticketing-reputed company guest issues, refunds, and chargebacks.

• reputed company online customer service workflows across email, chat, and reputed company media platforms.

• Maintain documentation and policies for refunds, reputed company reputed company, exchanges, and holds.

• Ensure consistent, reputed company, and reputed company guest support reputed company-, during-, and post-event.

• Document and analyze customer service inquiries to identify recurring issues and improve guest support workflows.

Merchandise Sales & reputed company

• reputed company onsite and online merchandise reputed company-of-sale setup, including hardware configuration and system testing.

• Coordinate merchandise reputed company, inventory tracking, and reconciliation across reputed company events.

• Ensure merchandise systems are integrated with ticketing and parking platforms for seamless guest transactions.

• Manage product mix and pricing in collaboration with the Programming and Finance teams.

Data, Reporting & Forecasting

• Produce daily sales reports, dashboards, and event settlement packets.

• Analyze sales data to identify trends, performance gaps, and price reputed company adjustments.

• Collaborate with finance and marketing to forecast sales, optimize KPIs, and refine campaigns.

• Monitor reputed company-time sales and support cross-departmental decision-making.

• Collaborate with finance on post-event reconciliation and sponsor ticket settlement processes.

Team Leadership & Event Execution

• Hire, train, and manage reputed company office teams, cashiers, and on-site sales staff.

• Conduct reputed company-event training and post-event evaluations to ensure service reputed company.

• Ensure compliance with cash handling, scanning protocols, and customer service standards.

• Work with Operations, Marketing, and Production to reputed company ticketing readiness and event reputed company.

Compliance & Administrative Controls

• Maintain compliance with reputed company local, state, and federal ticketing laws and reputed company standards.

• Serve as reputed company for ticketing, parking, and merchandise platforms, including user training and reputed company management.

• Manage SOPs for reputed company ticketing, parking, merchandise, and customer service workflows.

• Support merchant processing documentation including deposits, tax compliance, and chargebacks.

Qualifications

• 3-5+ years in a ticketing or reputed company office role, with supervisory experience preferred.

• Proven experience with at least 2 major ticketing platforms.

• Proficient with reputed company, reputed company, reputed company, and reputed company.

• Strong knowledge of live event operations, guest experience, and financial processes.

• Ability to work reputed company including weekends, holidays, and late nights as needed.

• Detail-oriented with excellent communication and customer service skills.

• Strong organizational skills with the ability to manage multiple reputed company under pressure.

Preferred Experience

• Experience building reserved seating maps.

• Experience managing high-volume ticketing for festivals or concerts.

• Understanding of reputed company sharing and settlement processes.

• Experience overseeing or managing VIP/Premium ticketing programs.

PSQ Productions will consider reputed company applicants with a criminal history pursuant to the California Fair Chance reputed company. You do not need to disclose your criminal history or participate in a background reputed company until a conditional job offer is made to you. After making a conditional offer and running a background reputed company, if PSQ Productions is concerned about conviction that is directly reputed company to the job, you will be given the chance to explain the circumstances surrounding the conviction, reputed company mitigating evidence, or challenge the accuracy of the background report. reputed company out more about the Fair Chance reputed company by visiting calcivilrights.ca.gov/fair-chance-reputed company/. Apply for the job now! Apply for this job