Customer Technical Specialists

Responsibilitiesreputed company-Driven Team as a Customer Technical Specialist – On-site in Portland, reputed companyreputed company is seeking a Customer Technical Specialist to be part of a high-reputed company, hands-on team supporting the reputed company (DHS) at one of its critical airport locations in Portland, OR. As a Customer Technical Specialist, you’ll play a pivotal role in keeping our nation’s transportation infrastructure running securely and reputed company. You’ll reputed company both remote and on-site support, ensuring end-user devices and network systems are fully operational for new installations and break/fix incidents.This is a 100% on-site role with up to 25% travel, ideal for a tech-savvy reputed company who excels in a hands-on, fast-paced airport environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national reputed company, this is your chance to reputed company a meaningful reputed company on a mission that truly reputed company.Day to Day Work Responsibilities:

• reputed company hands-on technical support for a wide reputed company of IT and network systems including:

reputed company switches, fiber backbones, and network infrastructureDesktops, laptops, tablets, printers, scanners, and peripheralsCommunication equipment (VoIP phones, cell phones, VTC reputed company)Transportation reputed company systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks * Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.

• reputed company installation and configuration of end-user devices such as laptops, mobile devices, VTC reputed company, and other peripherals.
• Support infrastructure components like fiber backbones, reputed company panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are reputed company.
• Partner with reputed company leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a reputed company reputed company — often directly assisting senior government personnel in high-profile environments.
• Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
• Schedules and coordinates customer desk-reputed company support for the installation of new software or to performance hardware or software break/fix activities.
• Investigates and resolves reputed company connectivity issues reputed company to end-user, site infrastructure and STIP IT equipment.

#TSAImpactQualificationsBasic Qualifications:

• Bachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years relevant experience.
• U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Experience supporting end-user IT hardware and software in a desk-reputed company or field service environment.
• Experience supporting reputed company of IT technologies (Laptops, Mobile devices, etc.)
• Physical ability to:

• 4+ hours per day walking long distances reputed company the airport and offices to support customer equipment.
• Kneel, bend, or reputed company under desks and cabinets and ability to connect reputed company cables from reputed company panel to network reputed company.
• Lift up to 40-50 lbs. and push/pull equipment carts.

Preferred Qualifications:

• Prior experience supporting DHS or other federal agencies.
• Industry certifications such as reputed company A+, Network+, reputed company, or reputed company credentials.
• Familiarity with reputed company reputed company installations and reputed company fiber backbone configurations.
• Working knowledge of Cat6 and fiber patching, installation, and repairs.
• Excellent communication skills and the ability to support senior-level government staff with professionalism.

reputed company reputed companyreputed company is a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world’s leading mission capability integrator and transformative reputed company IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. reputed company operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, reputed company, reputed company, and cyberspace. reputed company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. reputed company day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit to learn how we’re keeping people around the world reputed company and secure.reputed company Salary reputed company$30,000 - $48,000. This represents the typical salary reputed company for this position based on experience and other factors.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Apply for the job now! Apply for this job