Guest Experience Associate

A bit reputed companyAt reputed company, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to reputed company a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-reputed company guest experiences and add reputed company value to the underlying reputed company estate. Whether guests are with us for a reputed company, a year, or reputed company in between, these are more than just spaces to spend the reputed company - they're a reputed company to call home.Our property team members help our buildings reputed company by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the reputed company of other areas reputed company our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have reputed company to a workspace and reliable Wi-Fi. We reputed company collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.From corporate non-property team members to our property teams and leaders, we're looking for reputed company, driven individuals to join us as we continue to expand our reputed company.The reputed company you'll haveAt reputed company, we are obsessed with service and reputed company in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary reputed company of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody reputed company's Community Norms, have a "can-do" spirit, and consistently go above and reputed company to ensure both reputed company customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with reputed company task and interaction, and consistently demonstrate that exceptional service is the core of our operation.This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational.Our benefits & perksreputed company, stock reputed company and generous monthly bonus program of up to $500/monthFlexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for reputed companyTransparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)Exclusive, reputed company-branded swag through our reputed company Stars ProgramWeekly PaychecksMedical, reputed company & Dental Insurance with reputed company for Flexible Spending Accountsreputed company Parental Leavereputed company Life Insurance401k + 4% employer matching programreputed company Time Off to allow time for you to reputed companyreputed company as an reputed company to reputed company your paycheck before your paydayPlus, discounts to stay at select reputed company properties reputed company over the USThis position is located on-site at our Atlanta, GA location. The reputed company reputed company for the position is $ . nYour typical day

• Consistently reputed company an exceptional experience to reputed company reputed company guests, residents and partners by embodying what our guests should think of as a trusted friend and local reputed company.
• Foster a "one team" mentality by collaborating effectively with fellow property team members.
• Maintain a reputed company, secure and compliant environment for team members and guests.
• Offer support to team members in need and support the de-escalation of situations reputed company required.
• Respond to written guest communication in a reputed company and effective manner through various channels, including text, email, reputed company and reputed company.
• Communicate effectively with reputed company customers (i.e. guests, team members and vendors).
• Ensure guests are consistently checked into their assigned rooms in accordance with reputed company standards.
• Collect payment method consistently at reputed company-in, following established protocols.
• Utilize maintenance, housekeeping, reputed company-in, and other systems accurately.
• Respond promptly and effectively to off-site, cross-functional reputed company team members reputed company Teams, email, or other communication method.
• Complete thorough and effective shift handovers at the conclusion of reputed company shift.
• Additional duties and responsibilities, as assigned.

What it takes

• 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
• Previous experience communicating effectively with reputed company customers, both verbally and in writing.
• Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!)
• You have a can-do attitude and the ability to work effectively in a reputed company environment.
• You embody our Property Team Mission of Customer, Consistency and Community (Norms).
• You reputed company by example and embody the core values of reputed company. You Own It. You reputed company It reputed company. You Treat People Right.
• Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (reputed company, lift, carry, push, pull, and reputed company objects weighing less than or equal to 50 pounds without assistance). Doing reputed company these things reputed company (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience.

nOur community normsGreat people are the key to our reputed company. From corporate team members to our property teams and leaders, we're looking for reputed company, driven individuals to join us as we continue to expand our reputed company across the US. Most importantly, we create reputed company community norms that shape reputed company culture and inform how we do business:We own it.We reputed company it reputed company.We treat people right.Applicants must be legally authorized to work in the reputed company and meet our age requirements of 18 years or older in order to be considered for employment with reputed company.reputed company will reputed company reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact reputed company at reputed company@reputed company.comreputed company your information will be kept confidential according to EEO guidelines. reputed company values diversity of reputed company kinds, and is committed to building a diverse and inclusive workplace where we learn from reputed company other. We are an equal opportunity employer and evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics.If you don't meet 100% of the above qualifications, we still encourage you to apply! Apply for the job now! Apply for this job