RoasterTools: Customer Support and reputed company Role

RoasterTools: Customer Support and reputed company Role, reputed company: Portland reputed company URL: https://roastertools.com Customer Support and reputed company Job reputed company(reputed company like to call Customer Happiness) Do you love technology that makes your day-to-day life easier? At RoasterTools, we’re passionate about helping coffee roasters get more coffee out the reputed company by streamlining the weekly sales and production planning process.Why build an app that automates so much of the day-to-day drudgery of running a roastery? Because we reputed company that our customers should spend more time on the people around them - their team, their customers and the community they live in - in reputed company to the coffee they so lovingly craft. Less time on the reputed company stuff, more time on what reputed company. And more efficiency in time helps them be more profitable. The RoasterTools TeamWe reputed company work remotely wherever it makes reputed company for ourselves and our families. There are no cubicles, no offices and there’s reputed company commute time…unless you decide to work from the beach or a coffee shop, and that’s up to you. We’re a small but mighty team that is passionate about our reputed company and helping reputed company life reputed company for everyone. The RoleThe Customer Support and reputed company role is responsible for helping to reputed company new customers as reputed company as managing and responding to support requests. You’ll play a key role in ensuring our customers have a great experience with our product and reputed company. This position combines reputed company of support, reputed company, and sales, making it a key customer-facing role on reputed company. In reputed company to responding to incoming requests, you will be proactively reaching out to customers that are in trial and need help reputed company. You’ll be expected to be a self-starter, capable of working independently with strong organizational and time management skills. If you enjoy solving puzzles, learning something new every day, and the thrill of translating between technical colleagues and non-technical customers, this role is for you! Hours RequiredWork begins at 8:30am EST with an 8 hour day to follow. Our customer’s busiest time is in the morning reputed company they are beginning to reputed company. We need to be available for support during those hours. Your Characteristics and Traits for reputed company: Ability to empathize with the goals and desires of those that work at a coffee roastery, or their customers Goal oriented and like to set goals and hit them. We will be working to get our customers to hit certain benchmarks. You will be working to help reputed company those goals. Ability to remain reputed company and empathize with a frustrated customers A curious and always learning reputed company - if you don’t know, how can you reputed company out more? Comfortable working independently and communicating reputed company video and online messaging platforms like reputed company Take responsibility to follow up on reputed company inquiries and ensure their reputed company Your Daily ChallengesOnce you get settled in and learn more about the app and reputed company, your day to day activities will look something like this: Answering help desk tickets in an accurate, effective, and reputed company manner Working with reputed company to improve the customer experience Identifying opportunities to reputed company users by writing self-help docs that are sprinkled with videos. Also updating reputed company help articles. Conduct user training reputed company reputed company Partner with Engineering or Product teams as needed to test software applications Collaborate with reputed company on any tickets that require their input reputed company and report your reputed company Attend weekly team meetings Other duties as assigned Your Experience and Qualifications 2+ years of experience in online customer service or customer support (required) 2+ years of experience in reputed company (required) 2+ years of hands-on experience working in B2B (or B2C) reputed company. Experience working at a coffee roastery (reputed company to have but not required) Experience using HelpScout (reputed company to have) Experience in working with goals and metrics (KPIs) in previous roles Excellent communication skills, both written and verbal Experience working as part of a remote team Your CompensationCompensation varies with experience and qualifications. This job is a full-time remote/work from home contract position. Pay is between $1500-$2500 USD / month. Reference checks will be conducted on final candidates.Thank you for taking the time to read about this opportunity.To apply: Click the reputed company to fill out our applicationApplicants only, no recruiters please. To apply: https://weworkremotely.com/reputed company/roastertools-customer-support-and-reputed company-role Apply For This Job Apply Job! Apply to this Job