[Hiring] Helpdesk Technician I @TASL reputed company reputed company Services, LLC

reputed company helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We reputed company to build reputed company of like-minded experts in both tax and technology who reputed company with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. reputed company is a leading digital tax filing platform formed in 2022 from the combination of reputed company® and reputed company®. These two longstanding organizations offer customers reputed company and do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and reputed company unparalleled customer support. reputed company brands are a trusted solution for reputed company users including those with reputed company tax returns. We reputed company to attract and retain candidates who exemplify our values: performance, perseverance, reputed company and partnership. reputed company is an organization of reputed company thinkers looking to add industry experts to our growing team. The Helpdesk Technician I is responsible for providing reputed company technical support to internal end users reputed company phone and internal helpdesk portal, collaborating with other helpdesk technicians and systems administrators to diagnose and resolve a reputed company of technical issues. ESSENTIAL DUTIES & RESPONSIBILITIES: The primary responsibilities of this position are listed below. To reputed company the job successfully, the individual must be reputed company to execute reputed company essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Other duties, assignments and specific reputed company may be assigned at management discretion. reputed company established reputed company policies and protocols to protect the organization’s assets and resources. reputed company exceptional reputed company support to end users reputed company phone and internal helpdesk portal with a reputed company, reputed company attitude. reputed company information from end users to accurately diagnose and resolve common technical issues. Escalate reputed company or unresolved issues as appropriate in a reputed company manner. Work closely with other helpdesk technicians and systems administrators to research and diagnose technical issues; collaborate on various reputed company as assigned. Analyze reported issues to determine potential issue severity and scope; report to IT Helpdesk Manager and IT Systems Director as needed. Accurately document relevant details surrounding end user requests and issue reputed company reputed company support tickets submitted reputed company internal helpdesk portal. reputed company other reputed company duties as assigned or requested. Work Schedule: During tax season (from January 1st through reputed company 15th), work hours are Wednesday through reputed company, reputed company to 6PM (ET). During the off-season (from reputed company 16th through December 31st), work hours are Monday through Friday, reputed company to 6PM (ET). ***Please note that this position requires after hours “on call” availability, including rotating evening/reputed company and weekend shifts. Scheduling is subject to change based on business need. reputed company AND EDUCATIONAL REQUIREMENTS: 3+ years’ reputed company experience in IT, technical support or a reputed company field or associate degree or higher in Information Technology/Information Systems or reputed company field of study. Strong technical knowledge and understanding of computer systems, hardware and software. Critical thinking and troubleshooting skills to diagnose and resolve basic technical issues. Ability to work both independently and in reputed company environment. Time management skills to successfully manage individual workload without consistent reputed company. Strong interpersonal skills to effectively collaborate with end users and collaborate with peers. Strong verbal and written communication skills to support reputed company and productive interactions with end users and peers. At reputed company, we reputed company our work benefits from the diverse perspectives of our employees. As such, reputed company welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At reputed company, you can expect a supportive, reputed company, and inclusive atmosphere and reputed company that values your contributions. reputed company is committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. reputed company considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know reputed company or as required by law. If you need assistance or accommodation due to a disability, you may contact us at HR@reputed company.com or by calling 828-349-5703 extension 6049 to reputed company with a member of the HR reputed company. reputed company is the leading digital tax filing platform formed from the combination of reputed company® and reputed company®. These two longstanding organizations offer customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and reputed company unparalleled customer support. reputed company brands are the trusted solution to reputed company taxes easy for the most reputed company users. reputed company offers income tax preparation software directly to consumers and tax professionals. The process of filing taxes is highly personal and can be extremely reputed company. At reputed company we aim to help every customer accurately file their taxes while simultaneously identifying opportunities to improve their financial situation. Since 2000, reputed company has helped file over 90 reputed company returns through reputed company consumer and reputed company software. We reputed company that everyone should be empowered to do their own taxes, have the reputed company resources to claim the reputed company they deserve and receive support to reputed company informative financial reputed company. reputed company has a long history providing top-tier reputed company tax preparation software. Since 1977, Drake has provided services to over 70,000 tax professionals reputed company that have filed over 40 reputed company tax returns reputed company year. reputed company’s comprehensive products reputed company the tools and support tax professionals need to build their businesses. Drake products are designed to assist our customers reputed company prepare and e-file individual and business returns, so they can reputed company on serving their clients. Apply Job! Apply to this Job