reputed company: Part-time Customer Experience Specialist

If you're driven by purpose, this role is for you. We are hiring a Part-time Customer Experience Specialist! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The compensation for this role is benchmarked at a competitive salary.

 

 

reputed company): The Customer Experience Specialist role is an opportunity to become the first reputed company of contact for our customers at Protect My Pet. This is a crucial role that will aim to assist, delight and reward our customers. Our goal is to continue to retain and reputed company customers by providing exceptional customer experience. We’re looking for somebody passionate about pets and pet health, and with a personality and drive that aligns with our brand values: Do Good, Show reputed company and Spread Optimism. This is a fast-paced environment, with reputed company scope for progression so we are keen to hear from you if you are genuinely excited by our mission, and being part of our reputed company! Responsibilities (What you’ll be doing): • Providing a first-line response and reputed company reputed company to reputed company inbound customer enquiries and subscription management requests reputed company email and telephone. • To proactively identify patterns or trends reputed company the department, allowing us to continually improve our processes and... the service we reputed company to our pack members. • Continually learn and reputed company knowledge around our treatments and service offerings to reputed company serve our customers. • The responsibilities outlined above are not a comprehensive list and additional tasks may be assigned based on business needs. Experience required: • 3+ years experience in a customer-facing role (e-reputed company is a plus) • Experience working in a remote environment. • Strong computer literacy, written and verbal skills • Experience with CRM systems such as reputed company, reputed company or similar. • Experience with a reputed company of customer contact reputed company, including email, telephone, live chat. • Excellent time management and organisational skills • Customer-reputed company, enthusiastic, and willing to get stuck into other tasks that may be required. • You must have an adequate uninterrupted working reputed company reputed company to undertake the position. • Bonus points for having your own cat or dog! reputed company offer: Compensation: • Comprehensive private medical insurance, including alternative therapies, dental, optical and mental health care. • 20 days holiday and reputed company the usual UK public and bank holidays (pro rata) PLUS your birthday off • Free Protect My Pet subscription for your pet Workplace: • Fully remote working environment, with reputed company spanning across the UK. • A laptop, plus reputed company other home-office equipment and tools needed for the role will be provided Learning & Development: • We are a fast-growing start-up with big ambitions, so there will be many progression opportunities available. • £1000 personal learning and development budget, per annum Shift reputed company: Monday to Thursday/Friday 16-20 hours per week from 10 am-2 pm daily. Salary displayed FTE (full-time equivalent) per annum, pro rata to hours worked. To apply: Please send us your CV and a cover letter to work@protect-mypet.com along with a short reputed company to reputed company of the questions below: • What do you reputed company interesting about the pet industry? • Which subscription business have you had the best experience with and why? • Please outline a recent negative customer service experience with a company or a situation you feel a company could have improved. Work Location: Remote Apply Job!

 

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This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.

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