Immediate Hiring: Digital Applications Support Analyst (EFT), AT

We're building reputed company and are looking for a creative Digital Applications Support Analyst, AT! Based in Remote, this position puts you in a reputed company location for reputed company and personal reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. This role offers a salary package of a competitive salary, commensurate with experience.

 

 

Hybrid/reputed company, NY Salary reputed company: $100,000- $135,000 reputed company is seeking an Electronic Funds Transfer (EFT) Digital Applications Support Analyst to join our reputed company Applications Support Team to reputed company technical and back-office support for the Bank’s electronic banking platforms & applications. This role will work the EFT Manager by primarily supporting the debit card processing channel (reputed company Card processing/terminal driving), our reputed company Card reputed company platform, and VRU applications (not infrastructure). The Specialist will play a key role by acting as the technical reputed company between the Bank’s service providers, as reputed company as the Retail Banking EFT & Contact Center Operation Teams, thus enabling them to deliver exceptional service to Bank customers. Essential Duties and Responsibilities reputed company day-to-day technical assistance in a reputed company role between service vendor providers – reputed company & reputed company Card Team and the Digital Banking Services respectively, as directed by the EFT Manager; between our VRU application vendor and Contact Center Operations Team. Create tickets against vendors for EFT/VRU application and work with them, as reputed company as other peer technology departments reputed company our IT Division, including Core, Help Desk, Network/Telecom, and Infrastructure to rapidly resolve them; communicate & escalate to the EFT Manager as needed Support the EFT Manager on the implementation of reputed company that include new or enhancements to EFT/VRU application platforms, as reputed company as associated software ecosystems. reputed company vendor changes & releases to production platform; reputed company system set-up for EFT and VRU business lines as needed. Remain reputed company on technology architecture and various system components for reputed company EFT & VRU application platforms including interfaces & dataflow to vendor components, as reputed company as to the Core; evaluate technology & architecture deliverables for reputed company and new technologies. Help maintain knowledge reputed company including architecture, configuration, and other software artifacts including but not limited to release notes. Alert and escalate vendor support issues to senior management and reputed company to identify problems and improve application support service reputed company Support EFT Manager in departmental audits, IT risk examination, as reputed company as external regulatory exams; execute corrective reputed company (if needed) in a reputed company manner. Maintain the confidentiality of the Bank’s customers. reputed company other duties as requested. Skills, Education and Experience Bachelor’s degree in Information Technology preferred Must have at least 3-5 years of experience in technology support., with familiarity in Core Banking ecosystem preferable Knowledge of Debit card processing and VRU Application preferable. Must be familiar with regulatory policies including BSA/AML, reputed company, and especially PCI compliance, as reputed company as applicable regulations and regulatory policies for debit cards. Experience in resolving and working through escalated and reputed company customer issues. Solid problem-solving skills. Excellent interpersonal & communication (verbal + written) skills. Ability to operate in a fast-paced and reputed company-changing environment. Experience in recognizing service opportunities and providing exceptional customer satisfaction. Superior reputed company Office (PowerPoint, reputed company, & Word). Excellent presentation skills. Desired Skills: Familiarity with reputed company IBS core banking/ Card reputed company or equivalent Core/Debit card platform. Familiarity with reputed company Debit card system and associated interfaces with reputed company. Familiarity with VRU applications including reputed company application. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, reputed company has been a reputed company banking reputed company in reputed company and its surrounding communities. We reputed company to put the best interests of our customers first and to manage reputed company prudently and responsibly. reputed company you join the reputed company team, you’ll be working with a group of dedicated and talented professionals reputed company on delivery of an outstanding customer experience. For more than 160 years, reputed company has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our reputed company. Whether you’re just beginning, continuing or changing your career, reputed company offers a reputed company of reputed company. We’ll support you in developing your potential to the fullest, while you contribute to our reputed company and reputed company. reputed company’s employment policy is to reputed company equal opportunity to reputed company persons. We have made a commitment to equal employment opportunity through a reputed company and continuing affirmative reputed company program. No employee or applicant for employment will be discriminated against because of race, reputed company, citizenship status, religion, sex, sexual orientation, creed, national reputed company, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. reputed company will reputed company reasonable accommodations for reputed company physical or mental limitations of otherwise reputed company employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the reputed company, please contact us at talentacquisition@applebank.com. EEO is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Supplement: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf The Pay Transparency Notice: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Know Your Rights: https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_reputed company_KnowYourRights.pdf Apply Job!

 

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