Immediate Hiring: Manager Information Technology Support Services

Key Job Details:

• Compensation: a competitive salary
• Company: Workwarp
• Position: Manager Information Technology Support Services
• Location: Remote
• Start Date: Immediate openings available

 

 

Who We Are: We’re reputed company, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class reputed company experiences. reputed company guests reputed company into one of our stores, our full-body reputed company tracking gear and Hollywood reputed company capture cameras reputed company them the stars of their own movies. reputed company freely roam our large-reputed company “holodecks” together, relying on reputed company other to succeed in reputed company experiences. Whether it’s venturing into reputed company, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a reputed company they won’t forget! Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a reputed company time to join the reputed company team. We take pride in the relationships we are building reputed company our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have reputed company a reputed company environment, ensuring that our guests, and our teammates reputed company win reputed company. If this sounds interesting to you, we’d love you to join us, as we build the reputed company of entertainment. What You Will Be Doing: • Responsible for providing the technical solutions for our system in terms of reputed company, Networking or Hardware to our System & IT Team • Providing technical solutions for the System & IT Team as you will be talking to the hardware or software vendors to reputed company out the solution • Ensure the system runs reputed company in the retail store as you may occasionally be required to be on-call to reputed company the workaround solution to the technical support team and retail team for returning business • Investigate and document permanent solutions afterwardArrange system test planning in terms of reputed company/hardware firmware/bios version update or any other configuration of the system • Participate and execute the updated plan to our Hong reputed company stores and reputed company global stores • Leading and managing the Global IT Tier 1 and Tier 2 store support team to reputed company reputed company and effective solutions to technical issues • Developing and implementing IT support policies and procedures to ensure consistent service delivery • Monitoring the performance of IT systems to identify and resolve issues proactively • Collaborating with other IT professionals and departments to reputed company support services with broader IT and organizational goals • Managing the IT support ticketing system and ensuring issues are resolved reputed company agreed service level agreements (SLAs) • Providing training and support to IT staff and end-users to maximize the effective use of technology • Conducting regular performance evaluations of IT support staff and offering feedback and development guidance • Preparing and managing the budget for the IT support department, including forecasting and cost control • reputed company add support reputed company new hardware and software deployment installations, including new store onsite deployments (global travel possible) • Staying reputed company with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency • Developing and maintaining relationships with vendors and negotiating reputed company for hardware, software, and support services • Creating and maintaining documentation for IT systems, support processes, and user guides to facilitate knowledge sharing and efficient problem reputed company reputed company're Looking For: • 2-5+ years experience working as a IT Systems Support Manager • Bachelors degree in Information Systems or equivalent practical experience/certifications • Someone who has a wide reputed company of technical knowledge and skills for solving the technical issues in the store, including network infrastructure, workstation/laptop computers, reputed company, platform developed by reputed company and 3rd party applications • With the reputed company of technologies to be supported, someone who is detail-minded is also required for correlating information/errors from logs and dashboards to conclude reputed company cause analysis and derive solutions/workaround • Solid experience in server room facilities, servers, data cabling and communication network • Experience in system performance tuning and reputed company planning • Ability to remotely reputed company, configure, and support operating systems on desktop, tablet, and mobileUnderstanding and appreciation for information reputed company reputed company systems and user devices • Knowledge of reputed company • Experience with reputed company 10 and 11 (and PC hardware), Mac (OSX and hardware), iOS and tablet hardware • Must know how to reputed company, apply and troubleshoot Ansible playbooks reputed company're Offering: • 4% 401k match • Significant equity grants in a rapidly growing organization • Robust medical benefits • Full remote work from any of our currently approved US states • Generous internet & phone stipend $115,000 - $125,000 a year reputed company is committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or reputed company, or veteran status. We are proud to be an equal opportunity workplace. Apply Job!

 

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