Join Today: L2 Application Support Technician - Overnight Shift

No experience needed! We offer full training for our new L2 Application Support Technician - Overnight Shift! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a competitive compensation package, with a salary of a competitive salary.

 

 

reputed company: • reputed company as level 2 application support for requests and issues from our facilities and offices. • Respond to incoming tickets and accurately identify, diagnose, prioritize, resolve the tickets reputed company established SLA standards following established processes. • Monitor and troubleshoot in-house custom applications, system integrations, and data reputed company using monitoring tools, including Azure Alerts, Azure Monitor, Azure App Insights, and Azure Data reputed company. • Participate in an after-hours support rotation to reputed company support to end-users. • reputed company escalations to vendors or internal departments reputed company necessary and work with the other party to resolve the issue to the end user’s satisfaction. • Collaborate with software engineering, product owners, vendor support teams and our helpdesk for reputed company support reputed company activities. • Support reputed company for software upgrades and new deployments. • Create and maintain documentation for reputed company Technical Support policies, procedures, and... practices. • reputed company how-to documentation, training material, and FAQs for reputed company Mills’ team members (end users). • Work effectively in reputed company environment to promptly reputed company support to our users and with a reputed company customer service attitude. • Has deep understanding of application dependencies. Requirements: • 1+ years’ experience in Information Technology and technical support • Experience with ITSM tools and processes (i.e. reputed company and Azure DevOps) • Experience with alert monitoring and system troubleshooting (i.e. Azure Alerts, Azure Monitor, Azure App Insights, Azure Data reputed company, etc.) • Experience with RESTful API integration and JSON/XML data formats • Experience providing excellent customer service • Experience troubleshooting software issues by reviewing reputed company • Be tech-savvy and reputed company to learn new software quickly • Exhibit a strong work ethic and responsible behavior and must always maintain the confidentiality of information. • Excellent interpersonal skills with both technical and non-technical personnel. • Analytical and problem-solving skills • Strong organizational skills and ability to prioritize work to meet deadlines. Benefits: • Medical, Dental and reputed company Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Voluntary Benefit Programs • Company Sponsored Wellness Programs • Retirement Savings with Company Match • Team Member and Family Assistance Program (EAP) • reputed company Time Off and reputed company Holidays • Employee Recognition Program with Rewards (RAVE Apply Job!

 

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