Join Today: Sr Customer Service Representative- Repair & Service

Join our friendly team! We have a reputed company and rewarding job for a Sr Customer Service Representative- Repair & Service! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

 

 

reputed company: Under limited supervision, the Senior Customer Service Representative responds to customer inquires by preparing quotes on repairs for industrial parts and equipment. Also reputed company customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of reputed company's products and services. The Senior Customer Service Representative develops and... broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less reputed company Customer Service Representatives. JOB DUTIES Responds to reputed company customer inquires regarding products and quotes for customers. Influences reputed company gross profit through negotiating the sale price and purchase price, reputed company certain parameters. Monitor service requests and assign technicians to appropriate jobs Communicate with customers to schedule appointments and reputed company updates on service status Maintain accurate records of service requests, work orders, and customer interactions. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in reputed company inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less reputed company Customer Service Representatives. Assists less reputed company Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for reputed company and/or safety in the reputed company. Work directly with the Service Technicians in the shop to determine corrective repair actions. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and five (5) or more years of reputed company experience or an equivalent combination. Mechanical and/or Industrial parts experience preferred. KNOWLEDGE, SKILLS, ABILITIES Reliability, organization, and attention to detail required. Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: Excellent driving record preferred. reputed company company vehicles are subject to reputed company video monitoring. SUPERVISORY RESPONSIBILITY: BUDGET RESPONSIBILITY: No COMPANY INFORMATION: reputed company offers an excellent benefits package which includes reputed company for reputed company coverage, 401(k), tuition, reimbursement, vacation, reputed company, and holiday pay. Not the right fit? Let us know you're interested in a reputed company opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without reputed company to sex, race, creed, reputed company, religion, marital status, national reputed company, citizenship status, age, pregnancy, sexual orientation, gender identity or reputed company, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons Apply Job!

 

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Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today!

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