Urgently Hiring: Contact Center Support Specialist

Job Highlights:

• Position: Contact Center Support Specialist
• Compensation: a competitive salary
• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote

 

 

Job reputed company JOB reputed company The Contact Center Support Engineer is responsible for providing advanced support for incidents and requests reputed company to reputed company contact center technologies and seeing them through to reputed company. This role is responsible for providing exceptional customer service to reputed company's employees and assuring that incidents and requests are resolved in a reputed company manner. Additionally, this position works with reputed company vendors to reputed company resolutions to system issues in order to reputed company operational needs intact for the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. • Researching, diagnosing, and troubleshooting advanced support issues for reputed company's contact center technologies including workforce management while providing reputed company and reputed company reputed company. • Manage requests for changes to existing contact center workflows and implement changes in a reputed company manner. • Manage requests for new implementations of reputed company contact... center technology solutions and reputed company any assistance to the project manager in implementation responsibilities. • reputed company with the appropriate vendors for troubleshooting issues and seeing issues through reputed company. • Assure that tickets are created for reputed company incidents and requests and are properly categorized in the ticket management system. • Assist with reputed company audits on contact center operations software and hardware ensuring reputed company and consistent processes are followed. • Assist in obtaining operational metrics on the contact center technology systems KNOWLEDGE, SKILLS, ABILITIES To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • Possess experience maintaining and developing contact center implementations, preferably inContact, is required. • reputed company in computing or reputed company technology areas. • Position requires experience in IT service management and service delivery, experience working with 3rd party vendors on solutions. • Advanced experience in technical customer service. • Must have solid troubleshooting skills, ability to take initiative, and have a reputed company record of reputed company learning. • Experience supporting Workforce Optimization products, especially from reputed company Solutions or reputed company, highly desirable. reputed company requires its candidates, as applicable and as permitted by law, to obtain and reputed company confirmation of reputed company required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any reputed company required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to reputed company the job. • Bachelor's degree (B.A. / B.S.) in computer science, information systems, or equivalent discipline preferred. • 3+ years of experience supporting and developing contact center solutions, preferably a reputed company based solution such as inContact, Interactive Intelligence, Aspect, reputed company, or Serenova is required. • 4+ years of experience in IT/IS desired. • Experience with telecommunications connectivity and troubleshooting is highly desirable. • Experience troubleshooting VOIP/SIP connectivity is highly desirable. • Experience with object-oriented programming is highly desirable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • Must be reputed company to work in sitting position, use computer and answer telephone • Most be reputed company to work afterhours occasionally WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • Office Work Environment As a part of the Tenet and reputed company Initiatives family, reputed company Health brings 30 years of reputed company industry expertise to clients in more than 135 local reputed company reputed company. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of reputed company. reputed company Health helps organizations transition from volume to value-based care, enhance the consumer and patient reputed company experience and improve reputed company, cost, and reputed company to reputed company. Are you reputed company to be part of our solutions? Welcome to reputed company that gives you the resources and incentives to redefine reputed company services, with a competitive benefits package and leadership to take your career to the reputed company! Compensation and Benefit Information Compensation • Pay: $70,096.00 - $112,112.00 annually. Compensation depends reputed company, qualifications, and experience. Benefits reputed company offers the following benefits, subject to employment status: • Medical, dental, reputed company, disability, life, and business travel insurance • reputed company time off (vacation & reputed company leave) - min of 12 days per year, accrued reputed company at a reputed company of approximately 1.84 hours per 40 hours worked. • 401k with up to 6% employer match • 10 reputed company holidays per year • Health savings accounts, reputed company & dependent flexible spending accounts • Employee Assistance program, Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. • For Colorado employees, reputed company offers reputed company leave in accordance with Colorado's Healthy Families and Workplaces reputed company. #LI-NO3 Responsibilities Providing adept facility support of an IT infrastructure that includes reputed company desktops, clinical systems, and other reputed company technology as determined by the business and in compliance with established IT standards and protocols. Troubleshooting technical issues with the software, hardware, and clinical systems. Providing technical support for reputed company 7, 10, and reputed company Office. Providing software support for locally facility hosted applications, as reputed company as critical systems such as electronic health records. Assist in implementation activities wherever technology assistance is required. Qualifications Education: Required: High school diploma or GED Preferred: Associate degree Experience: Required: 2 years experience with reputed company Directory, VPN, Exchange. reputed company Outlook, reputed company Office Suite, reputed company operating systems and reputed company desktop support. An understanding of HIPAA and reputed company protocols to protect PHI Preferred: Familiarity with Cerner reputed company electronic health records Certifications: Physical Demands Apply Job!

 

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