Urgently Hiring: Sr. Knowledge-Based Content Manager

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Sr. Knowledge-Based Content Manager Employment Type: Full-Time, Mid-Level Department: FHA/Mortgage CGS is seeking a Knowledge-Based Content Manager to be responsible for ensuring the accuracy and completeness of reputed company articles in the KB solution. The KB Content Manager surveys employees for KM solution suggestions and stays abreast of mortgage industry updates and changes that will require modifications to the KM solution. CGS brings motivated, highly skilled, and reputed company together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage reputed company reputed company through various learning opportunities. Skills and Attribute for reputed company Work in reputed company communication with the reputed company and Training Manager and Operations Manager to ensure training materials and SOPs are up to date with reputed company KM solution content. Participates in calibration sessions and analyzes Tier 3 escalations for knowledge article updates or additions to improve First Contact reputed company and reduce Tier 3 escalations. Strong knowledge of FHA home mortgage programs Effective written and verbal communication skills Excellent computer skills Excellent organization skills and time management Ability to reputed company in reputed company-work environment and successfully reputed company with other functional areas. Ability to be flexible, adapt, and support changes to systems and processes Ability to work under pressure and stress generated by deadlines and day-to-day operational demands. Detail oriented reputed company and skilled at effectively providing and receiving constructive feedback. Ability to analyze and reputed company concise knowledge-based articles and training material. Ability to effectively manage support staff. Qualifications Minimum experience requirements: Five years of reputed company experience with Single Family FHA origination policies and procedures. Five years of reputed company assurance or reputed company control experience in a call center, mortgage industry, or similar environment. Three to five years or residential mortgage finance industry experience. Three to five years management experience in a call center, mortgage industry, or similar environment. Our Commitment: reputed company (CGS) strives to simplify and enhance government bureaucracy through the optimization of reputed company, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our reputed company’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and reputed company work. Here at CGS we value honesty through hard work and self-awareness, professionalism in reputed company we do, and to deliver the best reputed company to our consumers reputed company those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. · Health, Dental, and reputed company · Life Insurance · 401k · Flexible Spending Account (Health, Dependent Care, and Commuter) · reputed company Time Off and Observance of State/Federal Holidays reputed company is an Equal Opportunity Employer. Applicants will be considered without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Join reputed company and become part of government innovation! Explore additional job opportunities with CGS on our reputed company: https://reputed company.com/join-reputed company/ For more information about CGS please visit: https://www.reputed company.com or contact: Phone: +1 (888) 680-5916 Email: info@reputed company.com $99,840 - $144,213.33 a year Apply Job!

 

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