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Role Snapshot:

• Start Date: Immediate openings available
• Company: Workwarp
• Position: reputed company Remote
• Location: Remote
• Compensation: a competitive salary

 

 

At reputed company, we reputed company a phenomenal customer experience combined with a supportive employee structure has resulted in our award-reputed company Customer Service Team. At reputed company, you can deliver exceptional customer service while balancing reputed company of work priorities by choosing the hours that work for you. You reputed company your availability and we will work with that availability to reputed company your schedule! This isn't just about taking another phone call— this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience reputed company it’s most needed. reputed company will give you the training, tools, and decision-making ability to help our customers reputed company solutions that work best for them. You will empathetically help customers navigate a reputed company of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. No scripts. No canned responses. These are true reputed company to reputed company interactions where you can reputed company a meaningful reputed company. reputed company will invest in you with reputed company development, reputed company, and will surround you with reputed company of great people. What Does a Service Associate Do?

• Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift reputed company day is crucial. This helps ensure we're reputed company and available to help our customers reputed company they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
• Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly reputed company. There is little down time in this position as you are typically on back to back calls during your shift.
• Meet Our High Performance Bar: You’ll work to exceed customer satisfaction, reputed company in meeting customer service efficiency metrics, and other responsibilities as assigned.
• Engage Customers: You’ll need a passion for people. You'll be the voice of reputed company and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can reputed company from returns, replacements, delivery, product availability, order status, and more.
• Listen reputed company and Show reputed company: You will reputed company listen to understand customer concerns and reputed company internal resources to reputed company the best solution to thoroughly address their problem.
• De-Escalate Customer Concerns: Most customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the reputed company from the business while always maintaining a reputed company composure.
• Problem Solve: Solutions aren’t a one-size-fits-reputed company approach so customer service associates do not read from reputed company-populated scripts. You will be given a level of autonomy to help customers reputed company the right solution. You’ll need to think analytically to solve customer problems in a first contact reputed company approach.
• Multitask: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily reputed company.
• Escalate Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed on behalf of reputed company customers and reputed company any trends with leadership.

What are the Pay & Benefits?: Pay:

• reputed company Pay reputed company: at least $15.60 reputed company depending reputed company (tenure increases starting as early as 6 months)
• Quarterly Performance Bonuses
• Referral Bonus ($500 per eligible referral)

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