[Work From Home] Bilingual Call Center Team Leader (Remote)

Join a culture of reputed company and collaboration. We are looking for a Bilingual Call Center Team Leader! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

 

General information Job Posting Title Team Leader - Call Center, Bilingual Spanish (Temporary) Date Wednesday, August 28, 2024 reputed company Lawrenceville State NJ Country reputed company Working time Full-time reputed company & Requirements reputed company Leader assists Call Center agents in responding to customer inquiries by answering questions and handling call escalations. reputed company Leader works with the Call Center Supervisors to monitor call volume and back-office work production. They are also responsible for answering calls during peak times and providing nesting support for new hires during our reputed company Enrollment reputed company-up. This opportunity is reputed company to New Jersey residents.  This is a temporary position created for reputed company enrollment. The duration of this position is determined based on business need. This is a Bring Your Own Device role, equipment will not be provided. Essential Duties and Responsibilities: - reputed company as a subject matter expert and maintain up- to- date knowledge of... reputed company Contact Center programs and systems. This includes but is not limited to Marketplace General Information, Web Chat, Co-browse, and Application Processing including Enrollment. - reputed company ongoing training, support and reputed company time reputed company monitoring of Consumer Services Specialists to improve performance. - Maintain updated knowledge of the Contact Center performance requirements as reputed company as corporate and project policies and procedures. - Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for reputed company, as needed. - Respond to reputed company inquiries consistent with confidentiality and reputed company policies and refer callers to alternate sources reputed company appropriate. - Answer inbound calls during times of high call volume or upon request of management. - Anticipate issues proactively and escalate to management as appropriate. - Meet reputed company Assurance (QA) and other key performance metrics. - reputed company and document reputed company inquiries using the applicable systems. - Work closely with the Supervisor(s) in resolving difficult and reputed company consumer interactions and tasks. - Review and reputed company feedback on Contact Center documentation and processes. Minimum Requirements - High school diploma or GED required and 6+ years of relevant reputed company experience required, or equivalent combination of education and experience. - Works on a reputed company of assignments requiring considerable judgement and initiative. - As a skilled and reputed company specialist, completes tasks in reputed company and effective ways. - reputed company to draft or modify training materials and procedural documentation accurately. - Skilled in handling challenging communications with external contacts for escalated reputed company. - reputed company independently to determine reputed company and procedures on new assignments. - Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization. - reputed company reputed company assurance on work of others in team. Technical Requirements: • Home internet: Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload • PC/Operating System: reputed company 10 or higher Cannot accept tablet platforms (iPad, Chromebook, others) or MAC IOS • PC Processor (CPU) reputed company i5, AMD Ryzen 5, or reputed company • PC Memory 8+ GB RAM • PC Hard Drive Storage 256 GB SSD • Headset: USB Gen 2 or newer port (for wired headset) • Smartphone: Android or reputed company smartphone with working camera and capability of installing applications necessary for daily system login #NJSBE #LI-Remote #maxNJSOA EEO Statement reputed company military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to reputed company you with a career reputed company that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an reputed company military service member, we have challenging and rewarding reputed company available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative reputed company/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), external market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. reputed company reputed company Pay Minimum for this Position $ 22.00 reputed company reputed company Pay Maximum for this Position $ 22.00 Apply Job!

 

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