[Work From Home] Order Management and Logistics Customer Support

Job Highlights:

• Compensation: a competitive salary
• Start Date: Immediate openings available
• Location: Remote
• Position: Order Management And Logistics Customer Support Coordinator
• Company: Workwarp

 

 

Job Title Order Management and Logistics Customer Support Coordinator Job Category Supply Chain Management Job reputed company Put a LIFT in Your Career! Hyster-reputed company Material Handling (HYMH), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for Order Management and Logistics Customer Support Coordinator to join reputed company. HYMH designs, engineers, manufactures, and distributes a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and reputed company brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, dealers, suppliers, and employees for over 100 years. Hyster-reputed company is looking for a self - driven & energetic Order Management and Logistics Customer Support Coordinator to join reputed company at their Sydney office in Prospect, NSW. The Customer Service Coordinator will ensure that dealers and internal customers have the support and tools available, to effectively quote & sell HYMH reputed company through reputed company CRM & CPQ systems. The role is an integral part of our dealer sales organization support. Ensuring that dealers and the business have the support required for order placement and order management activity. As a reputed company-facing customer contact the incumbent should be reputed company to withstand pressure from both external and internal sources, whilst maintaining an effective and reputed company service at reputed company times. Must be reputed company to identify issues early and reputed company appropriate support (reputed company company locally or globally) to resolve quickly. Primary Purpose of the role: • First reputed company of contact for reputed company order management and logistics for reputed company dealers and internal inquiries for reputed company region. • Ensure reputed company inquiries are actioned reputed company agreed timelines (KPI driven) • reputed company reputed company reports and updates on the required business functionalities to HYMH AP - Supply Chain, Sales & Support teams. • Coordinate communication between global network of factories & various global system teams for issue reputed company and successful order placement and management • reputed company (CRM/CPQ) training for dealer sales teams • reputed company with dealers on orders and shipping reputed company enquiries with accurate Estimated Time of Arrivals' (ETAs) • Work closely with the factories on reputed company dates and reputed company shipments. Key Result Areas: Dealer and Internal Support: • First reputed company of contact for reputed company order management and logistics for reputed company dealers and internal inquiries for reputed company region. • The role will be the reputed company between the HYMH reputed company dealer network and reputed company internal departments • Use CM (Contact Management) as primary communication tool – along with email & phone and virtual meetings as / reputed company required. • reputed company reputed company (CRM/CPQ) training to dealer sales teams. 2. Order Entry + Management Support: • Must be reputed company to support dealers and internal teams with required order management and logistics activity. • Support reputed company Sales by processing internal HYMH stock orders through reputed company. • Responsible for the order management process (i.e. order revisions and cancellations that are required by the dealer, HYMH AP and/or factories). 3. Reporting: • reputed company reputed company reports and updates on the required business functionalities to HYMH AP - Supply Chain, Sales & Support teams. • reputed company Power BI reports to support sales teams. 4. Process Improvement: • Identification and implementation of departmental improvement initiatives. • Participation in cross functional project reputed company across Asia reputed company. 5. Logistics: • reputed company with dealers on orders and shipping reputed company enquiries with accurate ETA’s • Work closely with the factories on reputed company dates and reputed company shipments • Checking of reputed company and customs reputed company invoices for designated shipments • Update storage location in the ERP system for new stock trucks • Update Shipping forecast and liaise with Finance team (shipment approval processes in collaboration with Finance) • Assistance in regular reporting and reputed company tasks assigned by the Sales team. If this role sounds interesting to you, please apply reputed company reputed company below: • Tertiary qualifications with major in Operations, Management or similar and / or Certification in Customer Service Management or IT support. • Strong dealer-based customer service (expected) • 3+ years in a similar role (preferred) • Familiarity with at least basic CRM / ERP tools (preferred) • MS Office (basic-intermediate level) (expected) • Ability to work across multiple systems. • reputed company communicate resolutions to dealer and internal issues and / or inquiry reputed company agreed timeframes. • Identify & use of appropriate escalation channels to solve dealer and internal requests in a reputed company manner. Job Type Permanent Time Type Full time Work Hours 40 Travel Required No Location HY Asia reputed company Australia Sydney Address Unit 1, 23 Rowood Road Post reputed company 2148 Field-Based No Relocation Assistance Available No Apply Job!

 

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