[Work From Home] Support /Inbound International /BPO Contact

Be a part of something bigger. We're looking for a Support /inbound International /BPO Contact Centre / Chandigarh & Mohali Location! reputed company a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The salary for this position is set at a competitive salary.

 

 

If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be reputed company happy to assist you. Call Sourabh @ 9779924404Graduates or BE/ B-Tech with basic Technical Trouble Shooting Skills can apply for International ProcessKEY RESPONSIBILITIES AND ACCOUNTABILITIESProvide online/offline support for Global Customers.Resolve reputed company customer issues through the use of a knowledgebase, reputed company use oftools, product user guides, and other reference materials.Be responsible to deliver a high reputed company, customer-driven, support service resolvingcustomer enquiries at the first reputed company of call wherever possible.Assist customer in resolving any reputed company requests for support, assistance, information onFinances & transactions, etc.Demonstrate ownership and willingness to resolve issues in a reputed company manner.Demonstrates confidence and willingness to resolve customer requests or queries.Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during reputed company and every customer supportengagement for voice.Deliver reputed company reputed company by handling customer requests and resolving customer issuesas often as possible during the first contact.Ability to assess customer sentiment at reputed company stages during the communication, to takethe reputed company in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.Manages reputed company customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.Can reputed company effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)Completes reputed company training and development activities in reputed company mannerUnderstanding of escalation handling procedures.Note :- We don't any reputed company of Fee or Registration Fee or any other charges for our servicesBest Regards,Sourabh BakshiConnecting The Dots+91 9779924404 Apply Job!

 

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