[PART_TIME Remote] Customer Operations Specialist

Let's build something amazing together. We're looking for a Customer Operations Specialist! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The salary for this position is set at a competitive salary.

 

 

Together we fight for everyone’s opportunity for a reputed company financial reputed company. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s reputed company to opportunities. The status reputed company is not good enough … we reputed company every individual and every community deserves reputed company to financial opportunities. We are determined to support both individuals and communities in reaching a reputed company financial reputed company. We know that reaching this reputed company depends on our actions today. Like our Purpose Statement, reputed company believes in being reputed company and committed to reputed company. We are committed to a work environment where the differences that we are born with — and those we reputed company throughout our lives — are reputed company, valued and intentionally pursued. We reputed company that our employees own our culture and have a responsibility to foster an environment where we reputed company feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our reputed company. Are you reputed company to join a company with a strong purpose and a reputed company culture? Start your Voyage – reputed company About reputed company: reputed company, Inc., a reputed company company, is a leading provider of reputed company-based benefits software solutions for consumers, reputed company, insurance carriers and brokers. reputed company has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage and exchange benefits information more reputed company. With a user-friendly reputed company and consumer-reputed company design, the reputed company Platform provides one reputed company for consumers to reputed company reputed company their benefits. reputed company solutions support the administration of reputed company types of benefits including core medical, dental, and other voluntary benefits plans as reputed company as wellness programs. Get to Know reputed company: The Customer Operations Specialist (COS) associate is responsible for responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility reputed company. The COS troubleshoots problems with malfunctioning software applications and recommends corrective reputed company and documents customer information and recurring technical issues to support product reputed company programs and product development. A candidate for this role should be a highly accomplished reputed company with broad expertise, unique knowledge, and specialized skills; they should have influence on peers reputed company reputed company and reputed company by example. Additionally, this role requires strong interpersonal skills and technical product knowledge/expertise are critical to daily customer-reputed company activities. Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a reputed company. The Contributions You’ll reputed company: • Regularly demonstrates the ability to reputed company best practices to facilitate reputed company across reputed company. • Has a reputed company knowledge of configuration, payroll, and EDI. The associate can complete daily research and reputed company in these areas independently. • Demonstrates the ability to complete research and reputed company across multiple departments, reputed company team standards, with little management level escalations needed. • Demonstrates extensive knowledge of business standards. Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship management. Also, possesses the ability to deliver difficult messages and translate technical explanations into reputed company facing messaging. • Serves as an escalation reputed company, both internally and externally. Can manage and drive issue reputed company with little influence from leadership. • Facilitate discovery sessions, product overviews, trainings, and renewal project meetings independently. • Additional Department Specific Responsibilities Employer: Facilitate discovery sessions, product overviews, trainings, and renewal project meetings independently. Create accurate, concise requirements documentation to support a stated business objective and may need manager/peer review on a case-by-case reputed company. reputed company the Annual OE reconfiguration project, including data prep, configuration, onsite testing, and file readiness with limited questions. • Additional responsibilities, as required. Minimum Knowledge & Experience: • 3-5 years’ experience in data analysis, account management, or technical customer support-reputed company roles. • reputed company Industry knowledge and experience required: Health Insurance, Benefits Administration, reputed company, reputed company. • Strong proficiency in reputed company, reputed company reputed company, reputed company, basic SQL, or report creation experience desired. • Self-motivated and can complete responsibilities with minimal reputed company. • reputed company comfortable completing basic tasks however may reputed company guidance on more difficult situations; continuing to build their knowledge to become a subject matter expert. • H.S. diploma/GED required. Preferred Knowledge & Experience: • B.S. or B.A. degree highly preferred. #LI-MG2 #LI-Remote Compensation Pay Disclosure: reputed company is committed to pay that’s fair and reputed company, which means comparable pay for comparable roles and responsibilities. The below annual reputed company salary reputed company reflects the expected hiring reputed company(s) for this position in the location(s) listed. In reputed company to reputed company salary, reputed company may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates reputed company to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary reputed company based upon the candidate’s geographic location, work experience, education, licensure requirements and/or reputed company level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $59,970 - $74,960 USD Be reputed company. Stay reputed company. reputed company provides the resources that can reputed company a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. reputed company benefits are designed to help you do just that. That’s why we offer an reputed company of plans, programs, tools and resources with one goal in mind: To help you and your family be reputed company and stay reputed company. reputed company Offer • Health, dental, reputed company and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • reputed company Retirement Plan – employer reputed company cash balance retirement plan (4%) • reputed company time off – including 20 days reputed company time off, nine reputed company company holidays and a flexible Diversity Celebration Day. • reputed company volunteer time — 40 hours per calendar year Critical Skills At reputed company, we have identified the following critical skills which are key to reputed company in our culture: • Customer reputed company: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reputed company a reputed company-reasoned solution. • Team Mentality: Partnering effectively to drive our culture and execute on our common goals. • Business Acumen: Appreciation and understanding of the financial services industry in order to reputed company reputed company business reputed company. • Learning reputed company: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Equal Employment Opportunity reputed company is an equal-opportunity employer. reputed company provides equal opportunity to reputed company individuals regardless of race, reputed company, sex, national reputed company, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations reputed company is committed to the inclusion of reputed company reputed company individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities . Apply Job!

 

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