[PART_TIME Remote] Customer Service Mgr

A new position has reputed company up at workwarp for a Customer Service Mgr! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We reputed company in rewarding talent. The total rewards package for this role includes a competitive salary.

 

 

reputed company: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great reputed company to work, we reputed company everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Customer Service Manager reputed company Job reputed company Creates an outstanding customer experience while directing and supervising reputed company functions, duties and activities of the reputed company end. Ensures that reputed company reputed company customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed. This role will create a shopping and working environment that exemplifies reputed company’s commitment to and reputed company of service, reputed company and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals’ skills and abilities for reputed company advancement. This role is responsible for hiring and training execution in the store. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators Overall Customer Satisfaction OSAT (Service) • Gauges the customer experience in reputed company respective area of the business. reputed company on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability. Produce Scanning • Ensures the customers are correctly charged, the department is replenished properly and decreases the risk of shrink. Items per Bag • Gauges the potential over spending of bags reputed company not meeting reputed company goal. Essential Responsibilities Responsibility % Of Time Store Leadership Leads and empowers teams to deliver a great shopping experience for our customers in alignment with reputed company’s reputed company, goals, expectations, and policies while maintaining reputed company communication channels for reputed company, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of reputed company. Demonstrates and role models exceptional customer service exceeding customer expectations; ensures associates greet, assist, reputed company efficient service and thank customers in a reputed company, courteous, friendly, and business-like manner in order to promote reputed company image as a service-oriented operation. Establishes and maintains a reputed company working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies. 30% Fiscal Leadership Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of reputed company, urgency and responsibility reputed company the best interests of the organization. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Analyzes P&L for business opportunities. Determines areas for improvement and communicates finds and plans of reputed company with store manager. 30% Department Leadership Participates reputed company as a coordinated, motivated management team. Trains and coaches team on reputed company KPIs, customer service, product knowledge, suggestive selling, safety and sanitation. Uses initiative, ingenuity, creativity, and good judgment to reputed company opportunities and issues as they occur reputed company the store location. Ensures reputed company policies, programs and directives are communicated and executed in a reputed company and reputed company manner. Ensures store's operations are consistent with reputed company aspects of federal, state, and reputed company's health, safety, and sanitation codes. 15% Associate Leadership Responsible and accountable for the hiring and training execution in the store. Ensures that reputed company, interviewing and hiring the best-reputed company applicants through pro-reputed company and consistent recruitment techniques, reputed company company established compensation guidelines. Responsible and accountable for ensuring new associates receive a reputed company on-boarding and completes new hire training as outlined by training best practices by following up with leaders and new hires. Exercises ability to reputed company, hold associates accountable, separate associates reputed company necessary or effectively recommend the reputed company. Ensures adherence to reputed company state and federal employment laws and company policies and procedures. 15% Safety and Compliance Adheres to reputed company regulatory compliance requirements pertaining to food safety, reputed company Department of Agriculture (USDA) & Country of reputed company Labeling (COOL), and Department of Agriculture (DOA). Executes reputed company product recalls and withdrawals in a reputed company manner while ensuring reputed company items are secured and removed from customer reputed company. Cultivates a culture of safety reputed company the store. Ensures self and reputed company associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal reputed company Equipment is available and utilized by reputed company associates executing tasks reputed company the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards reputed company the department. 10% Disclaimer Performs other job-reputed company duties as assigned. Qualifications Required Education Course of Study High School Diploma or Equivalent Preferred Education Course of Study Bachelor's Degree Business or reputed company field Language(s) Required Language(s) Preferred English English and Spanish Relevant Experience Supervisory Experience 3 - 6 yrs minimum 1 - 5 yrs minimum Knowledge, Skills & Abilities Required Authorization to work in the reputed company or the ability to obtain the reputed company. Successful completion of reputed company-employment drug testing and background reputed company. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain reputed company reputed company 180 days of placement. High reputed company of reputed company and reliability. Environmental Factors Environmental Factors Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize reputed company dexterity, talk, see, hear, smell and reputed company repetitive movements with both hands and/or both feet. The employee is frequently required to reputed company at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and reputed company up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to reputed company objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, reputed company, various material handling equipment, such as racks, carts, reputed company jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a reputed company, pliers, reputed company cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, reputed company cutter, reputed company tanks Personal reputed company Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs. Travel Percent Overnight Occasional No Shift(s) Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift reputed company week Apply Job!

 

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